Room is clean. Good breakfast and friendly staff . Balcony is nice view. Water slide was a fun

I am a Guam resident who "staycations" for leisure. I have stayed at several hotels on the San Vitores/Tumon strip. Hotel Nikko is the best accomodation for price, cleanliness, convenience and hospitality. Thats why I return.

There was a few crumbs (Cheezits, i think) on an area rug, but overall the space was clean.

everything about the hotel was great, we initially booked a room for the local rates and escially the new year count down hosted the only issue was the angry asian next door who kept telling us to be quiet on the balcony when we were being excited saying happy new year amongst outselves and not that loud and the next door asian neighbir becomes grunpy and mad, it wouldve been nice to separate the people coming in for new years ( locals ) away from the foreigners who are grumpy and dont want to be near joyful loud neighbiors, i know we werent that loud and to tell us to be quiet on new year when the whole building was roaring cheerfully.

Great views, friendly staff, appreciated the premier access to Lounge. Family friendly!

Nice view. Staff was good. Chinese restaurant was closed most of our stay. Not very much happening at the hotel for the holidays. Hotel charged for beach umbrella and chairs areas and for seating on poolside lounges which I thought was too much.

Yes

I booked a suite and asked for a king bed due to my back issues. They gave me 2 twin beds. I checked in at 7 45 pm. I asked to be changed to a king bed. This process took 3 hours. They said they were short staffed. Finally, 3 hours later, the king bed was horrible. The mattress is like 20 years old and very uncomfortable. I'm not looking for 5 star treatment but I got 1 star from the front office. They never cared or bothered to contact me or make up for their unprofessionalism. I am never staying here again.

more friendly and nice place beautiful

All of the above.

My room wasn’t clean, the balcony really needed a cleaning bugs were living on the chair. There was lizard poop. I had a better experience there in May but this time the experience wasn’t so great. views were amazing and beach

Clean room

To get a fried egg the line was too long, the coffee was not fresh. Did not appreciate sitting around over an hour at 5am waiting to check in at the agreed rate. Did not appreciate the front desk unnerving me about checking out after we had an earlier email confirming a late check out. The elevator was dirty. pool water was mirky, deck chairs are too low for older people to sit and get up.

The service was great during our stay. We enjoyed the pool very much since there was a separate pool that was just for children! The food was great in the 2 restaurants we ate at. All of them do close at 2 and reopen at 6.

No receipt?! Carpet dirty and nowhere to eat on Monday except coffee bar

The room was good, we were in the tower facing 2 lovers point. We previously stayed in the tower facing Tumon beach, and I prefer that side better. We got a great black Friday deal which explains the room, but otherwise everything else was good.

Beautiful place, amazing onset very attentive stuff! Definitely coming back here!

The view!

Hotel was nice and liked the beach area

The Inhospitable Water Policy: While I appreciate the eco-friendly focus, the execution was poor. For a $200+ nightly rate, having to walk two floors down (14th to 12th) simply for drinking water—especially after a late evening check-in, and finding the room's carafes empty—felt acutely inhospitable. This inconvenience was compounded by the absence of refill stations in main public areas like the lobby or pool. Absurd Gym Hours and Discrepancy: The 8:00 AM gym opening time is unacceptable for a resort catering to travelers. Attempting an early workout resulted in a confusing runaround between our hotel and the neighboring property, wasting valuable time and only granting 15 minutes of exercise. Worse, the contradictory information was highlighted when another guest reported using their room key successfully before 8:00 AM, underscoring a frustrating lack of consistency. The rooms are visibly worn, featuring an old, stained luggage stand, and dated bathroom tiling. The breakfast buffet frequently began to deplete its core items (like rolls and bread) by 9:30am, even though the stated end time was 10:00am, suggesting the closing time should be adjusted. The high price point ($200+/night) feels unjustified, and Hotel Nikko Guam is definitively not a 4-star experience. The defining conclusion of this stay is that the hotel urgently needs to align its operational standards with its pricing. I regret not checking other traveler reviews.