Très propre, bien situé, personnel aux petits soins. Tout a été parfait.

Staff were kind. While the front desk didnt always understand things, the manager was incredibly helpful and kind. He offered us a free breakfast after we arrived super early and was kind to provide us with advice on things to do. The stay was great, food was fantastic, and overall it was a good experience. Well worth the stay.

Very clean, nice smelling room. The A/C was cold and on when I entered the room. The pool is beautiful. The breakfast was wonderful.

All good

Very high quality hotel in Bissau. I highly recommend

Probably the best hotel in Bissau. If you don’t speak Portuguese, the language barrier is an issue with the staff. The restaurant is fair at best but passable and clean. The hotel itself is very clean with a reliable airport shuttle very important here. Did have some issues with the bathroom flooding based on the way the tiles are laid in the shower, but the rooms are freshly remodeled good standard all in all an excellent stay

Great location

Well maintained hotel, but location has less in hotel front.

Very clean, great design good customer service

The Ceiba is an excellent hotel. All of the staff is so friendly and helpful. I would like to recognize some individuals who were superb. Seco in the restaurant was so fantastic, very friendly. Maya, in housekeeping, did a very good job in cleaning my room. Very friendly. Jailson Saqui at the front desk was outstanding. Herculano, the shuttle driver was very friendly and helped me out a lot. All of the staff including the security guards were exceptionally good. I loved the hotel. This is the hotel that everyone should stay at in Bissau. I loved the hotel!

Not serious.

Clean and comfortable with friendly staff

Breakfast was the best part of my stay, lot of options. Wifi worked very well. They offer complimentary airport transfers. I sent multiple messages and email for weeks but no one responded. Finally, a day before by arrival I had to call them to schedule the airport pick up. Staff in general were just ok. Not very warm. There are limited quality hotel options in Bissau. This property is supposedly 5-star but did not feel so.

This was a really nice hotel, and I enjoyed my stay. The front desk staff were helpful and pleasant and really tried to help when asked. Same regarding restaurant staff. Other staff (housekeeping) might be further trained in customer service, however. I would stay here if ever I return to Bissau.

Clean convenient location. Not all staff spoke English unfortunately, our room booked for a family only had one towel cup etc. We had problems reading handwritten WiFi password, so we used our own Internet. Aside from those few things, we enjoyed our stay.

Very good!!!

Loved my stay at the Ceiba. One of the best hotel I travelled to in Africa. Friendly service, very clean, beautiful pool. I would recommand.

Restaurant food is disappointing quality and lacks choice.

Hotel Ceiba is a gem. I always enjoy staying here. The staff are professional and efficient. The hotel has great breakfast option, an internet that works, and great amenities.

My family and I traveled to Guinea Bissau on the month of June 2023, we stayed at hotel ceiba. Staff were friendly and answered all our questions, hotel was great, the only thing I did not like about the hotel is that too many people from the outside that are not even a hotel guests comes in to the lobby area and take advantage of the Wi-Fi and seats on the couch and sofas, these area is specific for guests, for example there was a guy in there trying to be friendly with my family and I, he would not give us a privace that made us feel very uncomfortable, he lied to us that he was a guest, at the end I found out he was not a guest, he asked me for money, I said no way, ceiba should crack down on this situation to insure all their guests are comfortable.