⭐⭐⭐⭐ 4/5 – Beautiful Property, Great Food, but Service Needs Improvement We recently stayed at a Sandals resort and were genuinely impressed by how beautiful the property was. The grounds were immaculate, the atmosphere was relaxing, and the food throughout the resort was truly amazing. You can tell a lot of care goes into the culinary experience, and we appreciated that. However, a few service issues kept the stay from being perfect. At one of the restaurants, we waited for a lunch table and were ignored for about two minutes while staff walked past us without acknowledging we were there. It wasn’t a long wait, but it didn’t match the level of attentiveness you expect from a resort of this caliber. The biggest disappointment was with one of our excursions. It had been scheduled for the day before, but when we arrived on time, we ended up waiting in the lobby for an hour only to be told it was cancelled due to lack of availability. It was frustrating to lose that time and miss out on an experience we were looking forward to—especially since we could have planned something else instead. Overall, the resort itself is stunning and the food exceeded expectations, but the service inconsistencies and excursion mishap were disappointing. With a bit more attention to guest communication and hospitality, this stay could have easily been a five‑star experience.

Warm food was always cold Improvement need in restaurants

Staff, amenities

Food was absolutely amazing!! We loved how big the property was and how we got both resorts. We’ll definitely be back!

Room was spacious although there were some signs of wear & tear (eg marble counter top was cracked in 2). Most staff were very courteous & pleasant although some servers in the breakfast buffet seemed to not care at all about engage positively & pleasantly with guests.

The main issue with this resort is the customer service. It is horrible. There are a couple great staffers but in general, the staff is comparable to going to the DMV to get your driver's license renewed.

Yes

Everything was great

What can I say! Absolutely fantastic… Service was of the scale, food and drink were spot on and the grounds and amenities were amazing. In my top 3 holidays of all time. One slight criticism, you cannot get away from music anywhere on the resort if you wanted a bit of quiet relaxing.

Absolutely loved this resort and it gave us our best vacation ever!!! Beautiful, safe island…respectful people everywhere. I keep telling people this was such a great trip, it almost feels like we were in an ad for the trip, not on the trip, lol! We are in serious talks to come back same time next year for my 50th bday!

The food at the property was good. There was construction going on directly outside my room which was extremely loud and inconvenient. When I asked to move my room and even offered to pay to an upgraded room I was told nothing was available. They ran out of a ton of the ingredients for mixed drinks, limes, etc. Our room had a damp, wet, musty smell. The faucet in the room was completely busted. The staff was not the friendliest and at times seems annoyed to help. The gym and pools were great.

Property looks nothing like the photos. Staff are not friendly and birds sit on your table while trying to eat. Free roaming chickens, not a fan.

Overall great stay! The rooms need updating on the Barbados side as they are a little dated and worn especially in the bathrooms

I booked my room and stated it was my wife’s birthday, they did nothing to acknowledge it. So why ask what is the special occasion? Second I booked a rum tour, paid for it but they put a 1000 dollar credit hold on my card. When I asked why the hold was still there they said it is policy to hold for 10 to 15 days. This makes no sense and they would not remove the hold.

Property is nice but service is very hit and miss, rooms are tired and bed was extremely uncomfortable. We raised the bed issue as soon as we checked in and was promised a mattress topper that evening. Despite lots of promised and chasing, it eventually arrived on night 3 and didn't make much of a difference. Rooms are also very noisy from neighbours and outside as the bathrooms have vents you can't close - so enjoy the shows while in bed... We expected much more from a Sandals property and would not return.

This is how all “All inclusive”’s should be!! Not only was everything included, premium spirits as well, but there was so much choice. 20 places to eat at meant in the week we were here we didn’t try all of them. Quiet and Lively areas to suit all tastes. Shame the sea was choppy all of our stay but it didn’t really spoil much. And the staff (all staff!) were just so friendly. Big converts to the Sandals concept.

The property was beautiful, and most of the time we were able to access everything.

I didn't like the fact that the room was dated and I couldn't update to a better room. Service was mediocre.

This is my first time staying at a Sandals resort and visiting Barbados and it was disappointing. I do not think I would go back. I felt like it was a waste of money. The positive side is staff were very friendly except for one of the ladies working at the main pool bar. Overall I feel this was over advertised. They say there’s a lot of restaurants but not really. The good ones is only available for dinner. If you want to make reservations you have to go to the desk, which they leave so early. The breakfast is horrible. We ate once and never tried it again. Lunch there’s not many options open. As far as the liquor it felt like it was cut with water. You can drink all day and never feel drunk. Entertainment completely horrible. There’s barely anything to do. Especially at night. The beds are way too firm. I’ve stayed at lower scale resorts and had a wayyyy better experience. It’s also disappointing because this was the first vacation my boyfriend I took together and we honestly both felt like we wished we picked elsewhere. For my first time staying at a sandals I am really disappointed and don’t think I would be likely to book again.

Property beach and food were amazing! Staff was terrible. Very rude and slow, not accommodating!! Would not return to this specific sandals.