Overall Ratings & Reviews CityBlue Creekside Hotel & Suites, Mombasa

Nice view on water side… but hotel is dated staff is good smells very mouldy.

Our 2 days Was okay. The bathroom had stains that can be removed with some stains remover the bed was a bit dusty and the noisy was too loud till midnight. But Friendly helpful staff and lovely breakfast thank you..

The food was just great ! Kitchen people knowledgeable . Tips allowed ?

The hotel is very good and we had a suite overlooking the sea onthe 5th floor. Outstanding service from all staff, especially Irene on front desk and Raheem the manager. Thank you for a wonderful experience.

Great place

OK place

We spent one night at this hotel before the safari trip. We were given a better room. Overall impression very positive.

Cityblue Creekside gave us such lovely memories. We spent a week with them and the photos didn’t prepare us for the beauty we found. Amazing ambience… the food was prepared with so much love and the staff was more than helpful and polite. Please reward Fatima she was absolutely amazing! But every single member of staff that catered to us was exceptional! I am already telling my friends about you so keep the standards high! I was skeptical as I booked but I am glad I did because the experience was phenomenal!

Good for business travellers who have meetings in Nyali area.

After leaving another property because it didn’t meet my standards, my boyfriend recommended this hotel. When we pulled up, I already knew we were in for a treat! The front desk personnel was so pleasant and treated us like royalty. The room was GORGEOUS and overlooking the creek which made for a wonderful view. The pool was refreshing, the drinks were refreshing and the food was exceptional! Thank you for making Mombasa memorable for us! I will definitely stay here again when I’m on this side of the world. 10/10!!!

The ocean is polluted , alot of pungent smell around the pool area . Not many food options , no snacks available at tea time . The overall condition is below average .

I had a good 3 day stay at the hotel. The staff were really nice and very helpful!

What we liked most about the property was its polite & courteous staff. Specifically, a young lady we met named Maggie. She was the first smile that greeted us as we entered the pool bar area. She was so kind & sweet. Maggie gave us wonderful ideas on things to do, places to go while visiting Mombasa. Her hospitality will be remembered by these Americans! The property is also very clean & the rooms are huge with great amenities.

Very nice hotel. Best one I have stayed in in Mombasa. Friendly staff and a good cabana outside with good food

It was really awesome staying there with great view

Service bad

We arrived around 10 pm after long flight and offered fresh mango juice at front desk which was thirst crunching. After this the horrible experience started when we taken to the room. Next to the room there was you g kids party going on and therefore requested for quieter room as we wanted to have shower and go to bed. After unpacking we found that there was no hot water to have shower which apparently the staff at the front desk was aware but despite we were taken to the room. After reporting the water issue we were asked to move third time. We were told tired to move so told them if we could just have shower in another room instead of moving. That was denied so we stayed in the room and went to bed. When we were sleep the phone rang and it was front desk asking us if we could move. We replied to the caller that we will talk in the morning and which we did to the staff. The manager was not available, the staff tried to contact but he would not answer. The staff gave us the contact card to which he was emailed. So far has not received any response back. We had paid at the time of booking with Expedia.

The hotel is located between Old Town and Nyali which is quite convenient. The room furnishings and ambience is lovely. The only complaint would be the noisy loud bar music coming from the pool bar until late hours and the pillows that are not very comfortable.

I enjoyed my stay at this property. I would recommend you stay here when you visit

No water on nigh, no hot water next 2 days. Breakfast wasn’t great, the one other meal eaten there was “alright” The staff are very generous and friendly and should find jobs at a better property