Room was very clean

Great quiet location just outside of the main city, resort rooms were private but plenty of people in common areas (went in off season). Kids club was a huge letdown - zero kids and the indoor and outdoor area was dusty (literal dust on a box of toys brought out for my daughter). Babysitting through kids club was 1000vatu and staff were lovely but could have been more atmosphere there. Front staff were helpful when you made requests but could have more training in supporting patrons with activities/tours in off season and when external tours are constantly cancelled or rescheduled because of cruise ships taking all the spots. Easier to organise your own driver to attractions or a day tour

Excellent facilities. Staff were very accommodating. Very pleasant stay.

Staff and room were great, our third time staying at the Warwick le Lagon vanuatu.

Great staff Great amenities Relaxing and safe

Room was great, staff friendly, only thing to do better was took quite a while to book in with about 10 families at same time took 45mins once arrived to get to room. Would recommend any one to stay here

Areas like the pool have been upgraded but the rooms are in desperate need of renovations.

Clean room and very friendly staff.

This is our 3rd time staying at the Warwick each stay better than the last staff always friendly.

We were there over new year and the service was pretty terrible, long wait for food and drinks. We were Often waiting at the pool bar for 20 minutes at a time for a couple of drinks/cocktails.

Nice to place to stay. Staffs are really friendly as well.

Staff were very busy. Management needs to be done properly. Breakfast is not good at all. People come frim far to enjoy there's stay and pay top dollars and would like to get there money value. Working staff need to be trained and supported. Pool tiles are falling apart.

Extremely welcoming staff, helpful and clean amenities, everything intact!

Poor communication from check - in, Unaware of kids eat free for lunch and dinner until the second day of stay. On arrival our Bed was broken,heaps of mosquitoes in room we need to call reception to ask for some spray to get rid of them. Cleaners did not clean the room daily or replace complimentary bottle water. They also had wifi issue for the 4 nights of our stay. Not a great stay for the price we paid. Disappointed as we were recommend to stay here.

The room was a bit tired but kept very clean. The bar staff at the pool were very friendly and accommodating, they are the best asset to the hotel. What was disappointing was that it was our 20th Wedding Anniversary and I had emailed ahead to the hotel prior to our stay hoping when we arrived there would be some acknowledgment but nothing.

This might be the worst resort we've ever stayed in. Constant shortage of basic things (towels, glasses), very average food and staff were not especially customer service oriented. Although it felt more like they werent empowered to actually make decisions, which isn't their fault .

Great facility

Did get the pool villa we booked very disappointing

Our stay was excellent. The Staff were friendly and helpful. Recommend this resort to anyone.

2 star service and property 5 star prices. Honestly couldn’t recommend it. Property is rundown and not well managed. Tiles stripping away from the pool rubbish throughout the grounds, never towels available at the pool never towels available through housekeeping. Service was always slow, no greetings or welcomes just staring past you until eventually it was impossible to ignore. Couldn’t check in until 3.5 hours after check in - no apology no communication, no updates unless we chased them. Buffet was constantly empty and the quality of food was barely edible. Plates and cutlery never removed from common areas - left out overnight. Housekeeping never removed any rubbish or plates. Room service never answered the calls and the a la carte pizza I ordered was gross. Wanted to love this place. It’s in a beautiful location and has everything it needs to be a great destination but the investment in the property is required and the management of the team and the service is required. The whole stay felt budget… only it wasn’t!