The room was a suite, beautiful once. But withno maintenance it had deteriorated to an absurd amount, bathhroom cabinet doors almost falling off in your hands, dirty paint, tv has 4 channels 3 are football, hdmi ports removed, even the room number had missing numbers The pool is the best feature if you ignore the many missing tiles. Ordering food is easy mostly, thecwaut is ridiculous but when it comes it is delicious and fresh. Breakfast is just ok. Staff are friendly enough. But everything is worn. The bed was great comfortable. Had to plead to get a second swipe to keep the ac running when i went out ofvtge room. Cleaners turned up when they want. Even wake you to clean the room in the morning. It is way overpriced. Stay once only, not again

Disgusting rooms, with cockroaches, broken and old furniture and unclean towels and bathrooms that were not cleaned and had to be cleaned in front of us. Staff were very nice, helpful and lovely, this neglect is to be placed on management/owners who are cost-cutting due to apparent financial difficulties.

The room provided was not at all like the pictures. The air conditioner hardly worked. All the living & dining room furnishings were outdoor items. Towels were thread bare. Facilities need extreme maintenance.

No hot water in the morning and AC didn’t work very well. Otherwise a great location and loved the swimming pool.

Rooms were modern and clean, but way too small for the price....I think they should double the double rooms.way too small for a couple Felt cramped

Clean, good facilities, helpful staff, good vibes. If you want typical beach activities close by, this is not the hotel for you. If you want an excellent base to explore Mombasa from,then this is the one.

Breakfast set up wasn’t organized as it’s spread into many corners. It would be better if you have everything in one area that way you can easily make your choice. Some of the items are hidden in small corners. So the layout could be better organized.

The staff were wonderful the chap that checked me in was amazing (unfortunately I didn’t get his name). The driver and all the reception staff were great. But the real star was Beverley in the spa. So helpful and considerate. All in all the staff made my stay very pleasant. I have mobility issues and was so well looked after

This hotel was excellent. We enjoyed very much. We will go back and recommend to our friends and relatives.

Everything was good. I really want it a room facing the ocean which I booked it for but and didn’t get it. Otherwise it was good.

Beautiful place

terrible air conditioning not working roaches in room you could not imagine how hot it is and the air conditioning not working definitely would not recommend

Room spotless. Friendly staff.

The amenities could use some improvement, particularly the internet connection. I had difficulty joining virtual calls from my room due to the unstable network. On a positive note, the room was very clean, and the staff were consistently courteous and professional.

Interesting smell throughout and the AC shut of in the middle of the night. Service at the restaurant was incredible though.

Room was is in good condtion and staff was courteous. when you order food/drinks from bar, make sure waiter has your signature! bills from others can be charged to you!

Yes

Perfect for family and entertainment

Arrived to the hotel smelling like sewage, especially in the elevator. Aircon barely worked and kept turning off, throughout the night it made a noise like an airplane was taking off. The blackout curtain is there but doesn’t fit the window so light pours in still. There was dried blood stain on my sheets and we got food pounding from the Indian restaurant. Lastly for some reason the hotel was playing loud party music in the hallway where our room was - had to ring them and ask them to turn it off as we were sleeping. The gym is well equipped and nice but again the aircon was so weak it was like a sauna working out in there.

Everything on this property is 10/10 looking forward to coming back and staying more days!!