Zanzibar Serena Hotel

Explore Zanzibar Serena Hotel
9.0
Exceptional
From 228 reviews
Cleanliness

9.4

Room Comfort

9.0

Location

9.8

Service and Facilites

9.2

Traveller Reviews Zanzibar Serena Hotel

Number of reviews per page
20
40
Top reviews
Eve
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff were lovely, the hotel is beautifully located on the ocean with a great pool. Lots of character
Lisa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was great except I did not receive the food and beverage credit that was promised with my Expedia reservation.
Catherine
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The room was beautiful and very clean. Staff were very pleasant and helpful. The food was wonderful. And a great location for walking around Stone Town which was very safe. In all an excellent stay.
catriona
icon-with Partner
with Partner
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

This is a lovely hotel in a historic building. It’s walking distance to all the sights of Stonetown. Our room was clean and comfortable. The balcony looked out to the Indian Ocean. Staff were very helpful and friendly, particularly the receptionist who helped us with booking our transfer to the airport at the end of our stay.
Teresa
icon-with Partner
with Partner
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Wonderful hotel on the beach in Stone Town. Very friendly staff, excellent breakfast buffet. Nice views and pool.
Muna
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great hotel with amazing staff
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The bed was perfect and our room had a nice view of the pool and ocean. The staff, Rabia, Yunus, and Yussuf Big to name only a few were great. A perfect place to stay for 4 days before our safari.
Esther
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Was suppose to get a bottle of wine- did not get. Had to schlep an ok. Bottle of wine back to the us. Almost not worth it. Also 10 dollar credit was not honored u til u brought t it up. I get asked to hire their colleagues for tour guide (which was fine, but I felt like a source of commodity). It did t make me feel very good. Also did t feel so good getting feeling somewhat whenever I was buying wine when I was by myself in
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Thomas
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Hotel was marvelous - great location, fabulous views of the ocean and the friendliest staff we've ever had
Nesan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Beautiful property Amazing Staff Shoutout to David and the breakfast staff they are amazing!!
stacy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

It was wonderful, staff was great and pool was beautiful and the live music was the best!!! I will stay there again if I go back!!!
katherine
icon-Leisure
Leisure
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Beautiful property, great service, delicious food!!
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

Wonderful and very special hotel
Noor
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Property rundown and staff doesn’t care
Darren
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Overpriced for what is on offer. Room wasn’t ready for check-in time and even though we had to wait 1.5 hours to check-in, they would not provide a late checkout when the hotel wasn’t at full capacity. For the room price, you would be better off staying at the much nicer hotel next door.
Diana
icon-
10.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

Absolutely amazing! I will definitely be back. Everyone treats you like family. Excellent service. Fabulous food. Beautiful accommodations.
cindy
icon-Leisure
Leisure
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Lovely property in a quiet corner of Stonetown. Great swimming pool. Historic quality of hotel added a charming feel. Most rooms overlook the ocean. The amenities were complete and the room was very comfortable. Spend a little extra to get an outside balcony or verandah. The staff was wonderful and helpful. There are lots of restaurants nearby. I can't speak for the food at the on property restaurant since I had to leave early and skipped the breakfast. I would definitely stay here again on a Stonetown visit.
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Zachariah
icon-Leisure
Leisure
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

This was a great stay
Ian
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

The property is in a good location but is extremely tired and old fashioned. They are installing an elevator but this was right next to our room so very noisy works. The entire facilities need a major renovation. The staff were wonderful especially Johannes in the concierge.
Angela
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

The location and pool were great. The restaurant food was excellent, free breakfast excellent. Pool service from Damian especially was fabulous.
Number of reviews per page
20
40