Hello,
First of all, we are sorry that your experience during check-in was not as expected.
At the time of your arrival, the room type that you booked could not be delivered due to an unexpected technical problem. In such cases, for safety and maintenance reasons, we cannot show the room to the guest while we are handling the problem.
To ensure that you have a place to rest while waiting, the hotel has flexibly arranged another room. After completing the inspection and handling, we quickly delivered the room type that you booked at 4:30 p.m.
We hope for your understanding for this inconvenience and hope to have the opportunity to serve you better in the future.
Sincerely,