Overall Ratings & Reviews Sandals Ochi - ALL INCLUSIVE Couples Only

The hospitality was second to none

Love the place very nice the only thing some of the staff were rude but a was more the good and nice staff definitely we would come back

Peaceful

In all a plesant stay at the resort, not really walkable to all restaurants; even with dinner reservations, you had to wait over a half hour or more. Lost back pack, no communication from staff ; only if u made contact each time.

Only downside was during our departure for waiting for the shuttle bus to take us the scheduled time, they were 1:20 mins late and didn’t notify us of any delays. They could have communicated better with our departure timing.

Everything was perfect

Area is not laid out in a way that encourages going off site unless with a guided group. Doesn’t detract from the stay at the resort at all.

This property is as close to nature as you can possibly imagine. Staff are so welcoming and friendly. Resort is very relaxing.

A great choice of different pools to where you can relax, have a drink and meet people. Having access to both sides of the resort was great via a short bus ride. There are quite a few restaurants options, however, we found only the sushi restaurant really stood out. There’s a speakeasy as well, which is fun. The bartenders at the swim up bars can seem a little gruff and uninterested, but that’s our only critique. The hospitality staff were friendly and excellent.

Beautiful property

One of the best stays we had in Ochi! Nothing to complain about but everything to rave about! Clean spacious rooms, great service by great staff, great food choices and plentiful drinks!

Great location, but the communication was not good. Had no running water for over 5 hours, and there was no communication as to why and when. It was not until I went to front desk that they mentioned that they turned off the water . That included no running water to use the bathrooms, which were pretty rough as people left surprises in the public washrooms. Also had a terrible time at the Japanese restaurant. We were no served for 1.5 hours and I had to go to management. They were understaffed and I believe overbooked, with 3 chefs and over 8 tables with a lot of patrons. That was not the service I would be expecting at Sandals especially for the price I paid for me and my wife. I expect that at other resorts but not sandals. Again the staff were good, but communication and the restaurant is where the rating was bad for us.

This property was beautiful and with excellent service

Not enough resort activities. Too speead out

From stepping off the plane, to the complimentary lounge, transport, and arriving was amazing. The staff was accommodating, the food was delicious, the speakeasy was lit, and my party enjoyed their stay. THANK YOU, this trip was special.

I love everything!

Had a great stay at Sandals Ochi.The check in was flawless,so many food options,the shuttle to the different hotels was very convenient and efficient,the staff was very friendly and helpful,had a tour of the property with Aaliyah who was very professional,friendly and very informative,love it.

One out of the 2 butlers were decent the first butler did practically nothing

This place was boring, not enough entertainment and food was mediocre. Needs better action activities and coordination better food. No worth the money that you pay to get to this resort.

Used to be a huge fan of sandals with the Pride of Jamaican ownership. Unfortunately this property has lost its way by being very understaffed from restaurants to delivery water to the room. Missing its old personal touch and vip flare that I’d promote to others of when asked where to visit in Jamaica . Lacking its charm that it had for several years. I don’t blame the workers as they were all very pleasant and handled complaints professionally but rather the senior management of this property who need to decide whether reviews matter to them because they aren’t listening and not once did they reach out to me during my stay even when requested that of them. Lastly my loyalty status since 2009 wasn’t even recognized and I now agree with the poor reviews over the last few years.