Palette Signature Hotel

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Overall Ratings & Reviews Palette Signature Hotel

Traveloka (228)
Other sources (17)
8.6
Very Good
From 228 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.9

Service and Facilites

8.5

People often mention about Palette Signature Hotel
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Bathroom (19)
Bedroom (18)
Surroundings (17)
Distance to City Center (15)
Accessibility (15)
Room Space (15)
Staff Friendliness (14)
Ambiance (12)
Hotel Area (11)
Soundproof (10)
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Traveller Reviews Palette Signature Hotel

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40
Customer reviews
Ni Luh M. Y.
icon-Staycation
Staycation
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8.1
/10
Reviewed 2 week(s) ago
I stayed 1 night at this hotel. The price is quite cheap, but the hotel seems to be understaffed. The advantages: 1. The hotel design is good. 2. The mattresses are spacious and comfortable, the sheets and pillows are clean and fragrant. 3. The room design is good. 4. The swimming pool is clean. 5. The hotel is strategically located near many places to eat and entertainment. The disadvantages: 1. The parking lot is narrow. 2. The receptionist is uninformative and rude. 3. The room floor is slippery and sticky, it looks like it was cleaned carelessly. 4. The room curtains are tattered like a slum. 5. The refrigerator is not cold. 6. The toilet bidet has difficulty discharging water so it is difficult to wash. 7. The hot water is not hot enough. 8. There is a kettle for coffee, sugar, and tea heaters but there is no stirrer.
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O***a
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8.2
/10
Reviewed 8 week(s) ago
Hot water is not on, the room is not clean in the corners
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2 people find it helpful
c***a
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Staycation
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8.2
/10
Reviewed 9 week(s) ago
The staff is very professional and warm welcomed.
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Adelina A. N. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The room was clean and fragrant, and the bathroom was spotless. The shower gel was delicious, unlike most hotels. The staff was friendly and helpful.
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1 people find it helpful
Hendy S.
icon-Leisure
Leisure
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10.0
/10
Reviewed 14 week(s) ago
As per the previous day's stay here, the service was quite good.
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1 people find it helpful
Hendy S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Good and the change of room to the 1st floor was assisted by the staff because it was for the elderly.
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6 people find it helpful
Y***n
icon-Transit
Transit
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8.2
/10
Reviewed 14 week(s) ago
It's a pity I'm staying on the 3rd floor, there's no elevator, I'm carrying a lot of stuff, sorry 🤦🏼‍♀️
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a***a
icon-Business
Business
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7.0
/10
Reviewed 17 week(s) ago
The staff is friendly and helpful. The Wi-Fi is slow and unusable.
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a***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 17 week(s) ago
The staff is very friendly, but unfortunately there's no elevator, making it a pain to go up to the third floor, especially if you're carrying a suitcase. The Wi-Fi is terrible, and the back rooms feel dark and creepy.
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1 people find it helpful
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arris s. s.
icon-Leisure
Leisure
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9.4
/10
Reviewed 18 week(s) ago
The hotel is in a very strategic location, the staff are friendly and polite, and the cleanliness is quite good.
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1 people find it helpful
P***i
icon-origin-TRAVELOKA
6.3
/10
Reviewed 18 week(s) ago
The hotel floor was dirty, with tiles without carpets that were very dirty and dusty. The table was also very dirty. I was too tired to ask for it to be cleaned because the entire room was dirty. The bathroom light was dim, only one light.
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3 people find it helpful
B***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 20 week(s) ago
Ants on the desk, bed, and especially around the door frame. Amenities are basically none, so bring your own shampoo and such. The receptionist took my passport to scan and didn’t give it back until I remembered it was missing. All in all, I paid $17 for one night, so I guess what I get is what I paid for.
2 people find it helpful
I***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 22 week(s) ago
Nice location, near the convenience stores and a lot of food to choose
1 people find it helpful
s***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 26 week(s) ago
The cleanliness and friendliness of the staff are very good, the lack of breakfast variety is only packages and there is no elevator.
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1 people find it helpful
N***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
It was so good. Initially, we got a different type of room than we booked, but everything was negotiable. Everything was so good, the best price. The food was great.
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1 people find it helpful
Verified Traveler
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Leisure
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5.0
/10
Reviewed 28 week(s) ago
Lots of mosquitoes keep appearing. Bed appeared on the first night and second morning. Tried changing room but hotel staff told me no more room but they change the bedsheets and pillow cast and blanket. After the change there isn’t bed bug appears on the second and third night. But on the fourth and last night a random bedbug appeared
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3 people find it helpful
L***d
icon-origin-TRAVELOKA
7.0
/10
Reviewed 28 week(s) ago
the water for bathing doesn't flow in the bathroom
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1 people find it helpful
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evy c. t.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 28 week(s) ago
I booked this hotel for my guest, from the beginning I asked for the AC to be cold... but I got one that wasn't cold, asked to move rooms, they said it was full, fixed by the technician, it was better than being hot and not being able to sleep. The next day, there was no running water at all, so I couldn't take a shower. How can there be a hotel like this, the room is also not cleaned every day..
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N***a
icon-Business
Business
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6.7
/10
Reviewed 28 week(s) ago
Actually the hotel is good, but it just lacks maintenance from the swimming pool which is neglected and dirty, the garden whose grass is not taken care of, the rooms need to be repainted and the curtains are torn, the bathroom walls are dirty... but the staff are kind and very helpful...
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Lestia W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 29 week(s) ago
Quite a pleasant experience, I stayed one night, initially I was hesitant because there were many bad reviews, but after staying I liked it, got it at a promotional price including breakfast, friendly staff, spacious room and cold AC, the location is also strategic, a pleasant experience because I stayed in a room with 2 bedrooms, thank you Signature Palette Hotel
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1 people find it helpful
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