The flight was delayed and then canceled but the hotel still did not support the cancellation (while Traveloka reported the cancellation fee and I accepted it), the hotel blamed it on "a third party booking". Since when is booking on the app a mistake and losing benefits??? What is frustrating is the very inconsistent way of working (probably because there is a lack of revenue so every penny is worth it and accepting guests once without a second time, in my opinion this is a family business model with such an unprofessional way of handling things). As soon as the flight was canceled, I immediately contacted the hotel reception, the receptionist was very friendly and said to contact Traveloka to help cancel because the hotel could not cancel. Traveloka agreed to support, contacted the hotel and the hotel responded that "the request is past the check-in time, the partner will not support the cancellation and the cancellation fee will be 100% of the room value, specifically 2,113,926"? After the two sides worked, they reported to support the extension until the end of September, but the date I booked was September 25-26. I received this information on September 26. Then I contacted the hotel to ask for the manager's phone number to discuss, but on September 30, they gave me the information and I contacted them later and the manager had no way to handle it and spoke very unfriendly "Please read the terms and conditions again when booking a room, because you booked a room through a third party, not directly with the hotel" and "I heard from the receptionist, but we have already supported the room extension" Will never come back, everyone who books this hotel should consider carefully. P/s: now I understand why the Google map rating is only 3.9 stars!