Ken Hotel 2 Su Van Hanh

Explore Ken Hotel 2 Su Van Hanh
8.4
Very Good
From 103 reviews
Provided by travellers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.0

Location

8.6

Service and Facilites

8.2

People often mention about Ken Hotel 2 Su Van Hanh
All
Staff Friendliness (6)
Distance to City Center (5)
Surroundings (5)
Ambiance (5)
Room Space (5)
Bedroom (4)
Activity Option (3)
Check-in/out Time (3)
Soundproof (3)
Bathroom (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Ken Hotel 2 Su Van Hanh

Number of reviews per page
20
40
Customer reviews
P***M
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The experience was good value for money. The room was nice. The linens weren't 100% spotless, but acceptable. Importantly, the hotel provided a full range of amenities.
Translated by Google Icon
See original
Find this review helpful?
Nguyen T. H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel is new, clean, and the staff are enthusiastic.
Translated by Google Icon
See original
Find this review helpful?
Tran T. H.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Very satisfied with the hotel; the reception staff were enthusiastic and friendly.
Translated by Google Icon
See original
1 people find it helpful
Lam N. X. C.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
I'm extremely satisfied with the hotel's price. It's clean and luxurious, the staff are lovely and friendly, the room is a bit small but airy, and the bathroom is clean. Excellent.
Translated by Google Icon
See original
Find this review helpful?
Nguyễn V. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
If I have the chance, I will definitely come back here 😍 The rooms were clean and beautiful, exceeding my expectations. The reception staff were super friendly and lovely. It was a very meaningful trip for my family.
Translated by Google Icon
See original
4 people find it helpful
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The room is a bit small but airy and clean, the location is extremely convenient because it takes 100m to walk to the main street Su Van Hanh with full of shops and 24-hour convenience stores.
Translated by Google Icon
See original
1 people find it helpful
H***h
icon-origin-TRAVELOKA
5.7
/10
Reviewed 23 week(s) ago
I stayed here for 3 nights, it was terrible for a vacation at this hotel, the room was very dirty + damp, the toilet smelled, the staff didn't clean the room, ants crawled around the room. I can't believe what I experienced at this place. Horrible 😭
Translated by Google Icon
See original
2 people find it helpful
Profile Picture
Le Viet T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 37 week(s) ago
The receptionist is very friendly, ready to assist guests even with early check in and late check out.
Translated by Google Icon
See original
Find this review helpful?
C***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
Good location, friendly staff, classic room with luxurious furnishings, but not suitable for those who like minimalism
Translated by Google Icon
See original
3 people find it helpful
Profile Picture
Lien G. L.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 65 week(s) ago
The room is very dirty, there are ants and a lot of dust. The room and pictures are very nice.
Translated by Google Icon
See original
2 people find it helpful
Profile Picture
Lien G. L.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 65 week(s) ago
dusty and dirty, room has ants, very dirty, picture and room are very nice
Translated by Google Icon
See original
2 people find it helpful
Profile Picture
Lien G. L.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 66 week(s) ago
very dirty room, unclean toilet, room has ants, nice room pictures, very nice hotel and room
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Lien G. L.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 66 week(s) ago
The room and hotel are nice, the toilet is very dirty, the room has ants, a lot of dust, the towels are black.
Translated by Google Icon
See original
4 people find it helpful
Quach T. V.
icon-Transit
Transit
icon-origin-TRAVELOKA
5.0
/10
Reviewed 83 week(s) ago
The flight was delayed and then canceled but the hotel still did not support the cancellation (while Traveloka reported the cancellation fee and I accepted it), the hotel blamed it on "a third party booking". Since when is booking on the app a mistake and losing benefits??? What is frustrating is the very inconsistent way of working (probably because there is a lack of revenue so every penny is worth it and accepting guests once without a second time, in my opinion this is a family business model with such an unprofessional way of handling things). As soon as the flight was canceled, I immediately contacted the hotel reception, the receptionist was very friendly and said to contact Traveloka to help cancel because the hotel could not cancel. Traveloka agreed to support, contacted the hotel and the hotel responded that "the request is past the check-in time, the partner will not support the cancellation and the cancellation fee will be 100% of the room value, specifically 2,113,926"? After the two sides worked, they reported to support the extension until the end of September, but the date I booked was September 25-26. I received this information on September 26. Then I contacted the hotel to ask for the manager's phone number to discuss, but on September 30, they gave me the information and I contacted them later and the manager had no way to handle it and spoke very unfriendly "Please read the terms and conditions again when booking a room, because you booked a room through a third party, not directly with the hotel" and "I heard from the receptionist, but we have already supported the room extension" Will never come back, everyone who books this hotel should consider carefully. P/s: now I understand why the Google map rating is only 3.9 stars!
Read More
Translated by Google Icon
See original
6 people find it helpful
Tran T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 97 week(s) ago
Very pleased, will come back
Translated by Google Icon
See original
6 people find it helpful
Nguyen T. Q.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 104 week(s) ago
Nệm bị dơ, đối với mình phòng 630 như này tệ quá
6 people find it helpful
Profile Picture
Ta Thi M. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 110 week(s) ago
Phòng giống hình. Nhưng mà rất nhiều kiến
5 people find it helpful
Nhu
icon-origin-TRAVELOKA
6.0
/10
Reviewed 116 week(s) ago
Phòng không xứng với giá tiền không có nước lọc cho khách
5 people find it helpful
Hiep T. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 136 week(s) ago
Great place. Highly recommended.
5 people find it helpful
Wenqing Xie
icon-origin-TRAVELOKA
8.5
/10
Reviewed 145 week(s) ago
phòng sạch sẽ và thoáng, chỉ là cách âm hơi tệ xíu ạ, mình sẽ lưu trú nữa
9 people find it helpful
Number of reviews per page
20
40