Overall Ratings & Reviews Industrial 1853

Easily the nicest hotel in Kragujevac. Clean, modern, with all the amenities you could ask for. Rooms are spacious and well equipped and the beds are comfortable too. The restaurant is excellent and my only feedback would be to have some traditional Serbian options in the menu, like palicinke for breakfast. Overall, excellent hotel

We booked our stay at the Industrial 1853 further to a friend's recommendation and positive reviews for their Spa and Pool. Having checked the rooms, we booked the Apartment as it clearly showed it had a fireplace, which is ideal for this time of the year. When arriving to the hotel after almost 2h drive from Belgrade, the receptionist welcomed us, insisting on speaking Serbian, though she understood English. We were told we have breakfast included. i thought it was very nice of them to gift us this as i remember the option didn't exist when making the reservation. We then asked when does the Spa close as it was already 16:00. To our surprise, we were told it is under renovation. When she noticed our disappointment, she explained that was the reason we were given the breakfast. "not ideal, but at least we have the pool" i thought to myself. apparently it's also closed. She offered to postpone the reservation if we wanted, i explained it was a bit late for that as we'd driven all the way and are here! They should've warned us beforehand. "we won't let it ruin our weekend" we thought and went up to the room. Very nice (apartment) room i must say, but... no fireplace. By now, there was no reason for us to stay there. i went down to the reception and explained that we are leaving and do not expect to be charged for this stay. When leaving the property, the receptionist made it very clear that at hotel Industrial 1853, what you see in the photos isn't what you get!

I stayed at the property with my family and we absolutely loved it. The facilities are amazing, everything from decor to the spa was superb, staff very welcoming and helpful, on one of the nights we had the spa all to ourselves and the hotel had a great vibe. My only criticism would be that everyone smokes everywhere in the hotel, including the restaurant and the little outside patio by the spa; we were lying on deckchairs with everyone literally blowing smoke on us

Amazing place. Great rooms, everything is new and shining. Awesome wellness/spa center. Very nice and friendly staff. The only thing I can complaint about (although it's not really specific to this hotel, but rather to the whole Serbia) is smoking in the restaurant, even during breakfast.

Excellent hotel, with great spa services. The food and restaurant was amazing.

Hotel is very well built with nice amenities. Food from the restaurant was delicious. However, the staff needs to be trained better as the service offered is not matching the look and ambience of the hotel. Our phone wasn't working at the hotel and no one informed of us it, so it was hard to communicate from the room. When we dialed using our phones, the receptionist didn't even apologize for the phone malfunction but just said : oh, yes it's not working". Same with massage experience - our masseuse was literally using the phone and having phone conversations with friends while massaging, which is by all means unacceptable. All in all - nice hotel but the staff needs to step it up and get proper training on how to greet visitors and communicate with them.

Amazing stylish property, with great food in the restaurant and most importantly amazing staff

Kahvaltı açık büfe değildi kısa bir menü içinden seçim yapmamız isteniyor. Seçenekler sınırlı. Sabah 8 de ortak a lan da müzik yayını ve elektrik süpürgesi ile temizlik başlıyor. Bu rahatsız edici. Restaurant bölümünde kahvaltı verilmiyor. Girişteki bölüme geçmemi istediler.

Sehr schöne Unterkunft!

L’emplacement

Very nice !

享受金卡会员快捷入住，员工热情，饮食可口，

Top

Ha sido uno de los mejores hoteles en los que he estado

The Hotel is really good and the Restaurant is great. Be aware the surroundings is an old industrial district.

Jai passé 6 nuits dans cette hôtel juste poir vous dire il est topissime tres beaux les personnes qui travaille dans cet hotel dune gentillesse , la piscine tres propre et belle enfin juste mal placer mais ca ma pas déranger. Mon conseil n'hesiter pas a séjourné dans cet hôtel.

Mükemmel 👌

The rooms are beautiful and not small And very nice people in the City