Hotel is nice and clean, area has very steep roads so driving is a little difficult to navigate. But the hotel itself is a great , service is great , food was great , rooms are on the smaller size max is 2 adults and 2 kids. Based off the room we chose. They have laundry service so that is another great amenity. Definitely would stay again

This is a typical nice hotel that you would find in Mexico: simple room, hot shower, tile floor. Very clean with its restaurant. It has a swimming pool, but we didn’t try it. Views from our room were super nice! Only thing is that it is not handicap accessible since there are no elevators. Anyway, the city of Xilitla is not handicap accessible at all. If you have problems walking uphill and downhill, this town is not for you. It is half a mile from downtown, so it is walkable if you don’t have issues going up and down (very steep). We (wife and three young adult kids), took two rooms and they loved the hotel. Also, we left the car in the hotel’s parking area, and walked and took taxis. Town streets are very narrow, and not for the faint of heart.

Pasamos la mejor Navidad en el Hotel Real de Lua. Una atención excelente y la comida riquísima! Lo recomiendo ampliamente!

I loved this place the staff was super attentive. The down fall was it has no elevator but it was fine going up and down . The view was spectacular it was just beautiful. The travel was a lil bit crazy but very adventurous I would do it again. The only bad part of all this would be the food offered would take a very long time before we would get it. But it was very good after receiving it. I definitely would recommend this place. The owner was on the grounds which made it nice for my in laws to chat with. If you are older and don’t have much movement for stairs this is not the place. Check with hotel first for room availability. Love the views love love love muchisimas gracias por esta experencia tan Bonita. Todo perfecto. Las vistas son una child’s.

This is great place, good location, excellent services clean and respectful

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No for handicap

Excellent view!!!! Staff was so friendly and helpful.i highly recommend this place.

Me and my friend stayed. I did not know Spanish but my friend did. Front desk guy was great and helpful. Rooms where clean and tidy. Always had hot water and the VIEW IS STUNNING!!!!! Both from the room and the rooftop. The hotel has no elevator so having a super large overly packed suitcase was a challenge but the front desk guy did offer if I wanted to stay on the bottom floor or the 3rd floor. I opted for the 3rd top floor anyway and it was worth it because waking up and seeing that stunning view from your bed was beyond amazing. Let me tell you that the secret to seeing the heart of everything is waking up at 6am, going to the rooftop and seeing all the birds flying around after waking up, hearing the roosters and dogs. I am not sure what kind of birds are in Xilitla but they sound amazing. They don't serve breakfast but that is ok because I would rather support the small businesses as well which are just down the road. Super nice to visit here from Canada! I felt safe even when I went out after 12 midnight. I would stay here again and recommend anyone to stay here if you want an incredible view and you have no exceptions or are not high maintenance. This is no Hilton hotel but beyond better than Hilton for the vibes, character and view. I give this hotel a 10 of 10! Property is amazing. The only thing I would say is driving up to the parking area to the hotel, because it is in a back alley, is extremely challenging and road not well maintained.

El lugar esta ubicado para generar una vista Hermosa. El personal es muy muy amable. Me gusto mucho. Sera mi sitio de descanso en Xilitla. Gracias.

The road to get to the property was crazy lot of up hills to stressful to get to the place I had to leave the hotel after first night. I didn't want to road this pathway again

The hotel was great and at the very top of the town with a great view.

This was nice, new, clean. Nice tea and coffee in lobby. Road to driveway turn was very tight, steep, little dangerous.

A bit hard to find (and get up the driveway!) but a well maintained property with an excellent view and rooftop. Shower temp could be improved - hard to find a balance between cold and warm — and the TV didn’t work.

The view of the mountains was spectacular. The location was far from village.....not really walkable for seniors.

Lugar nuevo, en buenas condiciones, agradable vista, con amenidades como alberca y restaurante.

Pros: Clean, friendly staff, beautiful view of the city. Cons: Location is a little weird. They do not have elevators. The climb to the top floor was exhausting. However, they have someone that would help. Not a large variety of room service options.

Beautiful view, clean, and very helpful staff! Loved my stay here

Great clean place and new. But showers were not working right and internet was not working properly

Resumen: Servicio e Instalaciones en linea con el precio, pero no es lo que te anuncian. Como indican otros, el acceso es complicado en carro: calles muy empinadas y de un solo carril. Parte de la experiencia, pero no hay opciones de comida o turisteo cerca. Caminando, tal vez sea posible, sin maletas y con buena condicion. El primer problema fue con las distancias: El Centro de la Ciudad (Museo Carrington, Convento) NO esta a 9 minutos caminando, sino en carro y cruzando zonas que se sienten poco seguras por calles muy inclinadas. No hay opciones cerca de comida. Esperabamos caminar, a sabiendas que el estacionamiento en el centro estaba limitado. El hotel esta medianamente limpio. El inodoro estaba usado cuando llegamos (agua turbia, papel). Nos dieron (y cobraron) el listado como Family Triple en lugar del Family Double, que fue el que reservamos y (al menos en el anuncio) con la ventana grande y Mx$250 menos. Las fotos no corresponden con la habitacion que nos toco, ni en tamaño de ventanas, vistas o "decoracion". Se sentia mas como hostal que hotel. El Aire Acondicionado es insuficente, apenas puede. Posiblemente este lejos el compresor. La TV es Netflix y, una vez lleno el hotel, el internet se queda corto y una pelicula se para cada 5-10 min. El domingo no hubo servicio de desayuno en el restaurant. El sabado anterior la comida de muy buen sabor y bien servida.