Overall Ratings & Reviews Holiday Inn GRAND RAPIDS NORTH - WALKER by IHG, an IHG Hotel

Tami and her staff made our stay an excellent experience.

Stayed overnight for a wedding, beds were comfortable.

Staff very friendly, check in was extremely convenient, bar was closed on a Sunday, strange.

The made to order breakfast was great! It was the surprise and highlight of my stay.

Nce

Pleasant and convenient

It was the perfect area for us. Staff was great. Recommend this hotel very highly.

Carpet needs better cleaning. Some stain in the room carpet.

We frequent this property and have been staying there 5-10 times per year. Tammy, the General Manager is wonderful and so is her staff. Thank you Tammy and Staff!!

Very nice, clean, friendly staff.

Overall was nice clean pool water very salty and price that was in my booking when I reserved was different wasn’t inform why said 130 but then seen I was charged 162.00 not sure and did not get a receipt to show details so that was dissappointing

I love staying at this Hotel, its 5 minutes from my client and you have everything close, food, shopping, gas, etc. Always clean and the staff is awesome!

Phenomenal got the room I requested and the staff went above and beyond.

Second time in 3 months, had the same amazing service and experience as the last, maybe even better. We were to arrive on a Saturday and due to an emergency needed to arrive a day earlier, to not get a penalty, Expedia called the hotel, talked to one of the amazing Managers and the Manger was willing to allow no penalty and last minute switch our reservation. Little things like this meant a lot and helped relief some stress especially during a difficult time. Loved the high quality experience all the way around .

I sta here twice a year for work and the staff are all incredible. ❤️

The customer service was outstanding!

All good

The main lobby and bar area are updated and the staff was amazing! A few things to think about though: the walls are thin! You can hear everything in the halls, adjoining rooms, floor above you, constant doors slamming. There is only an option for breakfast, vending and a bar. There is a gas station across the parking lot if you’re looking for other options. The rooms seem outdated but very clean.

Friendly staff. Great breakfast. Clean room

The staff were wonderful! Very polite, attentive and accommodating. The cleanliness of the hotel was on point, would stay again and recommend to anyone.