Thank you for writing a review for Magnolias in Can Tho. I'm Nhi, an employee who worked directly with C that day, please give me the following feedback:
First, when she arrived and realized she booked the wrong room because the price she was told at the counter was higher than the one she saw on the website. I opened the phone to guide you again because you looked at the price of The Loft Studio room, then looked at the picture of the King Bed Studio room and booked the Deluxe Room again. I also agreed with you that each room has its own picture and room rates are also different, and I booked the wrong room.
I always have a camera to monitor and record, so I didn't say anything wrong.
Next, she asked me about the problem of canceling the room, I told her to call Traveloka for help, but she still agreed to stay (at that time I did not keep the money, she kept it in the closet because I was waiting for you to decide).
In addition, Deluxe Room is a 23 square meter room, I also have a parking lot for both cars and motorbikes. Customers who have been at Magnolias have no complaints about this.
My side has been operating for more than 3 years with more than 3 thousand bookings from 6 different websites, our reputation as well as the quality of service has been built for a long time.
So I hope you will reconsider and help Magnolias and sincerely thank you for staying at my hotel!
If I have the opportunity, I look forward to meeting you again to help you have a better experience.
