The room was clean and comfortable; the bed and kitchenette were fantastic and the toiletries were of high quality, but the room (and hotel in general) would benefit from improved signage. The staff were generally very helpful and friendly, but this was let down significantly by their poor response to complaints - specifically when we reported that the pool was extremely cold and all but unusable, there was no apology or explanation of what would be done to fix it, despite this being one of the key attractions for this hotel. The area the hotel is in is quiet and away from the main tourist areas; ideal if you want less busy bakeries and restaurants.