Room cleaning and very friendly staff

Great apart hotel. The staff was very courteous. Will be back!

Ese lente locación, se nota la limpieza en toda la instalación y la atención personalizada desde que entras hasta que sales.

I don't mean this as a negative review but I think people should be aware of what this hotel is. It is essentially an upscale backpacker hostel. The rooms have inexpensive furniture and there are a ton of small hassles you'll have to deal with. They put a door in front of the refrigerator unit. When you open the door, its hinges prevent the refrigerator from opening and closing. The sleeper sofa wouldn't close completely. They don't give you shampoo in the shower - they provide a couple of shampoo packets. We were 3 people for 5 days and 3 shampoo packets doesn't cut it, so we had to go out and buy a bottle of shampoo. They only supplied 2 rolls of toilet paper for 5 days for 3 people. When I asked for another roll (yeah, just one) at the front desk the guy didn't want to give it to me! He finally did. They supply 4 capsules of coffee for the Nespresso machine. Since we were 3 people for 5 days, we had to buy the additional capsules for the rest of the days one by one at the front desk. Not terrible, but not very classy either. The staff was quite nice (aside from the weird toilet paper guy) and the location is excellent so its not like we had a bad stay, it just has a bit of a backpacker feel to it that I wasn't expecting.

A/C worked amazing! Unit had a washing machine which was a nice surprise. Loved having a staffed lobby.

La ubicación del hotel es super céntrica. A pasos de muchos restaurantes, de La Plaza Mayor y de La Plaza San Miguel. Sus empleados son muy amables y siempre listos para darte recomendaciones y para ayudarte. El cuarto contaba con una cama super cómoda y limpia. De seguro lo tendré en cuenta para futuros viajes!

Good hygiene and comfort. The staff was very pleasant. Good location in the center of Madrid, with walking access to various tourist sites and the metro. Recommended for spending time with the family.

Lovely place with perfect location, but is extremly small for 3 of us, very friendly recepction people, very clean just 2 blocks away from Mercado San Miguel.

Great location

The hotel room itself was great but the hotel staff was not friendly or accommodating. We asked for an extra key to our room and were berated and threatened that if we lost it there would be a major fine….i travel for a living and have never been told this before… I also think there is a major security issue with the hotel not having any phones in the guest rooms—what are guests supposed to do if they need help or emergency services? The last issue was that of the dishes in the kitchen—there is a sign stating that dish cleaning is not included in the price of the room….this leaves me to believe that guests are “cleaning” them prior to leaving with no other sanitation taking place. Because of this, we washed every dish that we used prior to using it and then rewatched after usage…definitely not ideal and not something anyone wants to do on their vacation. Increase the price of the reservation to include this service…

Kitchen was functionally equipped with pots, pans, full sized fridge & freezer. Helpful full time reception desk. Excellent location. Many attractions, grocery, restaurants and shopping nearby. Mini-muffins (morning), water and coffee in lobby. Unit is functional - no fluff. Great as a base to get out see things and make a meal. Access to laundry facilities (soap incl): 5€. Downs: charging for luggage storage over 1 bag. First time I have encountered a fee for hotel baggage storage.

Buena ubicación, apartamentos confortables.

La ubicación muy buena, nos encantó todo!

You could not request new towels more than twice, we were there for 6 days and with the humidity, everyone needed showers daily. It advertises toiletries provided but 1 toothbrush with toothpaste, 1 comb and 3 packets of shampoo were what was provided for our family of 3. When we inquired about a pillow for the pull out bed for my son, we were told to use the couch pillows. Laundry service is only available to use 11am-8pm so that was a bust. It advertises 1 room cleaning per stay no matter the length of your stay. We requested a room cleaning and they said they’d be by in the morning. We came back at 2pm, rooms weren’t cleaned and we were exhausted so we took a nap. We got up and requested our room be cleaned, they said they’d came during our nap and we missed our chance. On top of all this, beds are very firm, walls are thin and night life goes until 3-4 in the morning close enough where you can hear it. The staff was unaccommodating in any way and at times borderline rude. On the plus side, there was a fridge, kitchenette, and air conditioning.

The location is so good.

Great place!!

It is a good hotel It is close to sol station Excellent staff

Muy céntrico, excelente servicio.

Check in was smooth and the reception team was very friendly and helpful. Room was small but had everything we needed. Sofa bed isn’t a pull out, but a trundle and the bottom mattress isn’t very comfortable, but was ok for a night. Very cute little patio right off the room!

Céntrica, lindo apartamento, todo excelente