Overall Ratings & Reviews Hotel Blanco Tulum - Adults Only

Front desk polite people A little bit durty some Parts

Esta en frente de un super mercado, las habitaciones son súper comoda y esta súper bonito el hotel.

The attitude of the two girls at the reception of this hotel extremely disappointed me. When I arrived I wanted to go to the bathroom and they sent me to the 3rd floor and the elevator didn't even work. To finally open a WC available a few steps away in reception. Also, on the second day I had a problem with one of their very used bikes…..And they tried to make it look like it was me who broke the bike….I noticed an attitude negative towards them, instead of trying to solve the problem. They practically accused me that I was the one who broke the bike! the room is old and there were women's black hairs on the floor… the TV doesn't work well… A nightmare! avoid!!!

Some areas of The hotel are still in under construction and the streets around are the same and there is no parking lot you have to park on the street

Broken bathroom tap, construction on the hotel side makes a terrible noise. Full of mold throughout the hotel and inside the rooms there are some areas with mold. The location is great for anyone interested in going to the cenotes. Tulum does not have public beaches so if you want to go to the beach it is better to choose a hotel by the sea.

Absolutely terrible.

I stayed in Hotel Blanco Tulum for my bithday and I had an amazing time!! Hotel was clean, the room had AC and was right the way I wanted it. The staff was really nice and accomodating. They made a very nice surprise for me on my day and they added a very personal touch. The bartender, Lucas, made very good drinks ant the pool was very relaxing. As a solo woman traveler I felt safe and it's a very important aspect of my trip. I struggled a little with communicating with the staff since I am not fluent in spanish.

Locación buena, sin embargo tomar MUY en cuenta que el hotel está junto a un bar/restaurante y todas las noches son super ruidosas. Frente al local hay un supermercado y varios lugares de comida para visitar. Es necesario rentar ATV, scooter o auto para conocer las zonas.

The staff was so nice! they made my stay enjoyable. I traveled with the worst people to tulum and the staff here made me feel so welcome. The food was so good too and the drinks had me not caring how much I was getting burned in the rooftop pool hahaha. Only thing is I wish the pool closed later. I felt so safe here and the security guard was also so nice! I’ll be back!

This stay was really disappointing, for the location, cleanliness, and staff. First, the pictures (especially those of the pool area), make you think of a much wider and peaceful place than it actually is. Secondly, the bed sheets in the room had stains, the towel I was given for the swimming pool also had stain, and the towels in the room had stains as well! Moreover, only one of the three girls I spoke to at the reception could speak a decent English. One of them, in the morning, seemed like she still had to fully get up: I told her that I would like to get and pay for breakfast, and she took 1/2 minutes without saying anything nor looking at me, to then show me on her phone a Google translation saying "Breakfast is not included in your stay", and I had to improvise Spanish to let her understand I was willing to pay to add it. Last but not least, I knew my checkout was at 12pm. Since no one knocked at my door, I was still in the room at 12:15, obviously ready to leave. I got a reminder call from reception, and I went there immediately to check out. There, the girl, (in Spanish!) informed me that I would have had to pay 200 pesos for a late check out, which of course I did not accepted and she then said it was fine. Overall the stay was disappointing and the staff I met unprepared.

Muy limpio excelente servicio a la entrada de Tulum frente a supermercado no tiene estacionamiento, acogedora pequeña área de alberca en el techo

Near where I wanted to be, elevator not working, pool not that clean, hear shooting outside and hotel recommend to stay in hotel that day, didn’t feel safe

Staff was helpful and friendly. Rooms were cute, bed was really firm tho.

Perfect location in Tulum with a bar, restaurant, rooftop pool, and less than 5 minute drive to everything. Easy parking with a convenient Chedraui superstore across the street. Staff are amazing at this property!

Really loved our stay here. Staff was absolutely wonderful! Supermarket across the road which was very convenient and location was between city centre and beaches so we were pretty happy! :)

Loved my stay

good location

The pool area needs an update and the pool towel need new ones

Wasn’t the greatest place in the world but definitely not upset with my choice to stay here. Clean, friendly/helpful staff, the bar & there staff were great as well. Lot of construction going on on the street but not the hotels fault. I wouldn’t say walkable but in a convenient location from the downtown activities & not too far from the beach. Plenty of taxis when you step out the hotel. Plenty of bike rental places. So overall easy to get around Tulum from this location. You won’t be mad about this one… oh and pool on roof not big but still very cool

The property needs to be upgraded.It’s not sanitized nowhere in the hotel.I got tickets to get drinks by the pool every time I went there no bartender was their and the pool was murky and dirty. I had problems with my room being dirty and a lot of mosquitoes.I complained they did change my room for one night.The sheets was dirty the receptionist was not very helpful that night.Seems she had an attitude but the next morning we had an excursion which we had to leave our bags for the new room they changed me to.I did come home to my stuff in a cleaner room and decorated for my birthday.The only thing about the new room was ants.I did appreciate the birthday decoration being done and the rest of the staff was way more nicer and helpful that I came in contact with for the rest of my stay.Overall the hotel needs more updating and to be more sanitized and cleaned throughout the day.