Excellent great helpful staff and a lovely location

Great value for the money. Located in a relatively new area with some calm from the increasingly congested Dubai.

There are certain staff like Barakag that are absolutely annoying and coming to the room to collect the tax charges. They have no respect for cluent room they need tk review there staff at the recpetion. And than theyclaim they did a upgrade a d rhe upgrade as a platinum member with expedie the upgrade is for free

Good

staff was extremely nice and helpful, rooms were amazing and the hotel was just overall excellent

Staff very friendly and helpful . Hotel spotless and the staff by the pool polite and service was second to none

room and hotel was amazing

Bathroom is a little small for my liking.

Nice outside lounge area

Spotless rooms, courteous staff, wonderful views

The room is very clean with a nice view

A very bad experience

This is overpriced and horrible hotel! Since day one we experienced issues upon issues. This started with a non functioning safe box. We then experienced freezing temperatures in the room. When we complained, instead of fixing the AC issue, we experienced the opposite, I.e., sweltering temperatures at night when we could hardly get any sleep. We complained again but there was no resolution. When we asked to speak with the manager, we were told that there was no manager on duty on Sundays! The service was equally extremely poor. The breakfast was quite bad with cold pancakes and questionable quality of the pastries! The menu selection for a five star hotel was extremely limited! Service diring breakfast was alsopoor. When I asked for a spoon that should have been in the cutlery, I was rudely told to go get it myself! We had stained linens that were never changed until the last day of our stay and after our repeated complaints! To top it all, I injured my finger on two protruding screws in a room drawer!!! Adding insult to injury (literally!), the manager offered us a free dinner on the night we were leaving to make up for the horrible experience we had at the hotel! The only positive thing is the view from the hotel! Otherwise, this was truly an awful experience! I will never go back! A piece of advice: don’t be fooled by the beautiful pictures, stay away from this hotel!

I was in Vida for the new year night. I specifically mentioned that it was my honeymoon but the hotel didn’t seem to care or even give a card. Then I booked the hotel specifically to enjoy the view from the pool but they closed it for a private event which meant hotel guest couldn’t enjoy the view over the new year eve. If i had known, I would not have paid for the hotel since the access to the facilities were limited. I reminded the staff about my honeymoon and if they had anything to make our stay memorable but they mentioned that they’ll do something but never did. However, the rooms were okay and the service was generally good.

Amazing views

The hotel is in a great location. Lobby is beautiful

Lovely room, staff team and the location is excellent. A smaller hotel which is so nice. The outdoor infinity pool has the most amazing views of The Creek and the Burj Khalifa Downtown. The sunset is mesmerising. We will return

Superb all round — one of my favourite hotels.

Great stay!! Would totally recommend!

My room was without water for days .the shower has only hot water and no soap in bottle .I have videos of everything.it was not a good experience. Finally I have to move to the other hotel .Please refund my expenses.