Dear Linda Arum, thank you for your review. Regarding the AC not cooling, our question is why when you found out, you didn't immediately contact the front office so we could help with the settings from the AC remote or move you to another room. After you checked out, our check showed that the AC temperature setting from the remote was not at the coldest position, but it still functioned well to cool the room. Furthermore, regarding the impolite housekeeping, it would be better to include the name/time of the incident and what the employee did that you considered impolite... so that we can be more targeted in taking action against the employee. Based on CCTV monitoring, at 12:11-12:11:40 (40 seconds) when you checked out, there was a housekeeper who was accompanying the front office staff because there was a large spot on the bed sheet and a deposit of Rp 100,000 had to be held first until we knew the results of the laundry. We are not sure whether the housekeeper you are referring to or there was another housekeeper. We need to convey that we immediately held a coordination meeting to discuss this issue to provide comfort for our guests at our hotel in the future.

Dear D*s, thank you so much for your wonderful review. We look forward to your next stay.

Dear Mr. s*t, thank you for staying with us and providing us with valuable information. Our data indicates that you stayed during the high season, when hotel prices in Jogja are high. We offer several types of rooms with varying room sizes to suit each guest's needs. You made a reservation with the most economical room with a room size that is not too large. Prayers can be performed in the clean emergency room on the 2nd floor if it is not being used for other events by contacting the front office in advance. We apologize if any of the staff were not "friendly," the standard at our hotel is friendly staff who are natural, not artificial and without discriminating guests based on their appearance. We will re-evaluate soon.

Dear Kak Ahmad, thank you for staying and writing a review. It is natural that during the holidays there is an increase in hotel prices, especially in Jogjakarta. With various considerations, we do not provide a restaurant. If guests need food, there are many restaurants around the hotel or they can order online.

Dear E*i, thank you for staying with us and writing a review. We're very happy to have made you feel comfortable, and we'll continue to strive to maintain that. We look forward to your next stay.

Dear Kak Lina, thank you very much for staying and spreading kindness with the review that you wrote. Please pray that our staff can continue to maintain the conditions according to your experience staying at Cotton House Monjali. We look forward to your next stay. Greetings from the tour.

Hi Sis E*i, the content of your review is very surprising for us, Sis, thank you for staying and sending a review. Please pray that we can always keep the hotel in a comfortable condition. Looking forward to your next stay. Greetings of health and success always.

Dear Kak Alvero, thank you for staying and writing a review. We look forward to your next stay. Always be successful.

Thank you Mr. Ade for staying and writing a review. Please understand that in determining the price per room there are several components that are taken into account including expenses for 2 guests. From our data, you booked a room for 2 guests and used it for 5 guests, so there are additional expenses that must be paid by the hotel such as water usage, soap, shampoo, electricity, drinking water and so on, where the initial calculation was only for 2 guests. Therefore, you are subject to additional costs for excess guests. Our advice when filling in the number of guests, it should be in accordance with reality. Thus, the system in traveloka will choose the appropriate room and you do not need to think about additional costs. Greetings travel…

Dear Kak A*d, thank you very much for staying and writing a review. Looking forward to your next stay. Best wishes

Thank you for your review. We are so pleased to have provided a positive experience during your stay. We apologize for the weak WiFi signal. Next time, you can choose COTTON HOUSE _5G an an alternative WiFi. We love what we do and we welcome you back anytime.

Brother G*t, thank you for staying and giving your input. Actually, there are some food stalls 50-100m from the hotel. But if the menu doesn't suit you, usually guests order via Gofood/Grabfood and the service is quite fast because along Jalan Palagan and Jalan Magelang which are not far from the hotel, there are lots of restaurants. Always stay healthy.