7.5
Pleasant
From 61 reviews
Provided by travellers on
Cleanliness

7.4

Room Comfort

7.2

Meal

7.8

Location

7.7

Service and Facilites

7.4

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Traveller Reviews Hotel Carissima

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40
Customer reviews
Apri A.
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6.0
/10
Reviewed 153 week(s) ago
Pelayanan gak ramah, resepsionis yang pria kata-katanya kasar, bangunan banyak yang rusak. Handuk jorok.
1 people find it helpful
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Imas R. R.
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4.8
/10
Reviewed 163 week(s) ago
The water suddenly died, the bathroom was dirty. Beth tub can't be used. Hot water doesn't work. The elevator is turned off. The towels are not suitable for use, they are suitable as a mop. Super long service.
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1 people find it helpful
Accommodation's Reply
30 Jun 2022
Sorry for the trouble you're having, Imas! We have recorded your experience this time. Rest assured, we will make every effort in the future to ensure a pleasant stay with us. Greetings, Amelia.
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Melita Andria
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5.1
/10
Reviewed 165 week(s) ago
The water doesn't turn on, I've asked to turn it on, I've waited for 2 hours, it doesn't turn on, the staff isn't safe, it's not agile, I ordered via the app but when I arrived at the location it said it was full. In the end, it was a debate until we finally got a room. But after drinking, the water doesn't turn on. Protest is useless. Tired of coming here again. Where do I take my family? Towels don't get soap etc. there are none. Even though there are OYO standards.
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Redi O.
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9.1
/10
Reviewed 166 week(s) ago
The rooms are comfortable to stay, the parking lot is spacious and safe.
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MERI K. S.
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8.1
/10
Reviewed 166 week(s) ago
Pretty strategic location. But the cleaning service does not maintain cleanliness, especially the pillowcases are not replaced.
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Abdul W.
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8.5
/10
Reviewed 167 week(s) ago
Untuk harga segitu dengan fasilitas tersedia, bisa dibilang murah, kasur bersih. AC dingin. Parkir luas.
1 people find it helpful
Risma
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6.1
/10
Reviewed 172 week(s) ago
The pillow smells of the bathroom also smells bad, the towels are always waiting to be asked for first and then given it and even then if the room above is taken in the lower lobby.
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1 people find it helpful
Accommodation's Reply
07 Apr 2022
Hi, Rima! We regret that the stay was not a great experience. Hope to have another opportunity soon so we can make up for it for you with a great stay ahead. Greetings, Jane!
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Ayu w.
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4.8
/10
Reviewed 190 week(s) ago
Not recommended, ugly, smells of urine, dirty dirty.
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2 people find it helpful
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Rismawan H.
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5.9
/10
Reviewed 191 week(s) ago
Actually the staff is friendly, but there are drawbacks, please fix the facilities, such as the mattress is not good, and the interior is poorly maintained, incidentally the elevator is broken, so it's quite tired going up and down stairs from the 5th floor, if it is repaired again the facilities will be nice and comfortable.
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3 people find it helpful
Ayu S.
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8.5
/10
Reviewed 195 week(s) ago
All good, the air conditioner is cold, the bed is neat, it's a shame the shower is leaking … the price given is cheap with such quality … hopefully it can be even better….
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Silvy H.
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6.0
/10
Reviewed 217 week(s) ago
There are too many regulations, the mattress is not soft and not clean. The values from 1 to 10 are 2.
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1 people find it helpful
Rudi C.
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9.7
/10
Reviewed 221 week(s) ago
Sangat nyaman dengan harga segitu, recommended banget deh buat yg lg traveling ke Palembang wajib menginap disini.
1 people find it helpful
Fachri J.
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8.5
/10
Reviewed 221 week(s) ago
The facilities are not bad for me who only needs a few hours to rest. the rooms are pretty clean, the staff is friendly. according to the price.
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4 people find it helpful
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Yeti S. S. A.
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8.5
/10
Reviewed 226 week(s) ago
with such a price for a satisfied room .. but unfortunately there is no hot water to bathe my son is still a toddler hrus take a cold shower crying.
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1 people find it helpful
Accommodation's Reply
18 Mar 2021
Hi, Yeti! Thank you so much for spending your valuable time to share the review with us. Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead. Regards, Fajar!
wewen
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5.6
/10
Reviewed 227 week(s) ago
the service clerk is good, the rooms are not good, there are TDK insects according to the category
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1 people find it helpful
Accommodation's Reply
15 Mar 2021
Hi Wewen, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Nur!
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