7.5
Pleasant
From 201 reviews
Provided by travellers on
Cleanliness

7.4

Room Comfort

7.5

Meal

7.4

Location

7.7

Service and Facilites

7.5

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Traveller Reviews OYO 1399 Cemara Residence Syariah

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40
Customer reviews
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Miftahul J.
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5.7
/10
Reviewed 94 week(s) ago
Tempatnya jorok dan kotor sekali.
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Haspiranda R. S.
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5.7
/10
Reviewed 94 week(s) ago
The price does not match the application, so additional requests are requested. The toilet is dirty, the blanket has lots of white spots, the terrace floor is dirty, the AC is not cold.
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Cheliya S. D.
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5.1
/10
Reviewed 96 week(s) ago
The price is not exactly like what was offered in the website. It need to charge me extra 30k to make it 100k when I signed for 70k in the web.
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Eka H.
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5.6
/10
Reviewed 96 week(s) ago
Ruangan pengap, AC tidak dingin, kamar mandi kotor, tidak bisa ditutup dengan benar. Tempat tidur banyak kutu busuknya. Plafond bocor, netes air dari atas. Kalau AC disetting suhu 18 derajat MCB trip = listrik mati. Jam 12 ke atas gerbang dikunci, tidak bisa masuk.
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Muhammad S.
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6.0
/10
Reviewed 97 week(s) ago
Night noise disturbs sleep
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Medi A. S.
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6.1
/10
Reviewed 112 week(s) ago
Kami membawa keluarga dan sengaja menginap di hotel yang berlatarkan Syariah, namun pada kenyataannya pengalaman buruh menginap di Hotel OYO mendapatkan: pertama, kamar yang kotor pintu kamar mandi bolong, bau tak sedap, di tempat tidur ditemukan ada kelabang hidup, Alhamdulillah Allah menunjukan hal itu, bagaimana jika pada saat tidur kelabang masuk ke telinga, kami minta untuk digantikan spreinya tapi pada saat sprey dibuka ditemukan kasur penuh bercak darah yang belum lama. Kedua, pada saat kami menginap banyak keluar masuk pasangan (mohon maaf) sepertinya bukan pasangan suami istri. itu saja yang bisa saya sampaikan dan sebetulnya masih banyak lagi, InsyaAllah kami tidak mau terjebak lagi dengan nama hotel yang berkedok hotel Syariah (tidak sesuai dengan namanya). Terima kasih, semoga ke depannya bisa lebih diperbaiki demi kenyamanan konsumen terutama konsumen beragama Islam.
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Maulana Y.
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5.2
/10
Reviewed 112 week(s) ago
Parah, sangat kotor & tidak layak untuk ditempati
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Windha A.
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6.1
/10
Reviewed 123 week(s) ago
The bathroom is not clean, the television channels are all dirty.
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Accommodation's Reply
17 Feb 2023
We're sorry to hear about your experience, Agustina! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Greetings, Joey.
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Yudha N.
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6.0
/10
Reviewed 125 week(s) ago
The room is damp and smells a little bit. The bathroom water is not good. After taking a shower on the sticky body. The mattress and the sheets are rather dirty.
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1 people find it helpful
Deni Ariandi
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5.9
/10
Reviewed 125 week(s) ago
2 people in the customer service section asked for an additional 52 thousand with threats, if not paid then the order would be canceled unilaterally by the hotel, this behavior cornered us who came from outside Cirebon because we had no other place to live and our check-in was very late around 8 o'clock At night, I ask the hotel to be responsible and discipline the behavior of individuals who use excuses "at the request of the hotel owner".
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13 people find it helpful
Ani Ani
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6.0
/10
Reviewed 129 week(s) ago
The air conditioner isn't cold, the sheets are dirty like they haven't been replaced, the floor is sticky, the toilet isn't clean.
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Maozul B. M.
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8.4
/10
Reviewed 133 week(s) ago
Cukup nyaman dengan harga segitu, kebersihan kamar mandi perlu ditingkatkan.
2 people find it helpful
Bara
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5.5
/10
Reviewed 151 week(s) ago
I stayed alone, there were a lot of impressions, the receptionist was not like a receptionist but like a boarding house guard, and I had to wait a little longer because at that time the receptionist was not there, the receptionist was also not friendly, the situation was messy, the room smelled bad, the bathroom especially smelled bad if there was no air conditioning , the sheets have lots of yellow spots, and there are insects such as bed bugs, the water is small, the bathroom floor is sticky and not clear, the room floor seems like it's never been mopped, feels sticky everywhere, the TV can't turn on, the mattress sinks sleeping curved up waking up sore body aches, only 1 towel, btw I didn't shower at all because I felt the place was disgusting and I wasn't sure the towels were clean, the mirror was broken, the sink next to the mattress, at 11 am the door was knocked very loudly as it turned out reminded me to check out right away, I confirmed again if it was true that it was 11 o'clock, after some time later it was revised that it was 12 o'clock, the atmosphere also changed physically like in boarding houses, the point is not friendly, not clean, not fragrant, uncomfortable to rest. Hey Oyoo what's going on? This is too bad! Hopefully the related parties have the intention to improve and fix this place of business to make it better.
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13 people find it helpful
Triyono
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6.1
/10
Reviewed 151 week(s) ago
Air conditioning in the room dripped onto the mattress, the bathroom was slippery and not clean, the bathroom door was broken, the two of them stayed with only 1 towels. Hopefully the service can be paid more attention.
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1 people find it helpful
Guest
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9.1
/10
Reviewed 161 week(s) ago
The room is comfortable, the facilities are quite satisfactory. In accordance with the price offered.
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1 people find it helpful
Accommodation's Reply
16 Jun 2022
Hi, Sopandy! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.
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Nabila Istiqomah
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6.8
/10
Reviewed 172 week(s) ago
Noisy like not a sharia hotel, singing until the night. Sometimes someone checks in with a girl and a guy.
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2 people find it helpful
Accommodation's Reply
10 Mar 2022
Something like this shouldn?t have happened, Nabila! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Kistanto!
Winny
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6.0
/10
Reviewed 190 week(s) ago
Not clean enough. Service is not friendly.
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4 people find it helpful
Lukman Lukman
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Business
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6.5
/10
Reviewed 208 week(s) ago
It's not sharia because it sells liquor. Liquor bottles were strewn everywhere at the entrance gate.
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7 people find it helpful
baharuddin m.
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8.5
/10
Reviewed 215 week(s) ago
Quite satisfying, friendly service
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1 people find it helpful
Accommodation's Reply
13 Jul 2021
Hi Muh, Thanks for your amazing words of appreciation. Have a wonderful day! Regards, Dewi!
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Difa A.
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9.7
/10
Reviewed 217 week(s) ago
Pelayanannya sangat memuaskan ,ngga bakal nyesel sudah stay di sini.
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