Our Eid al-Fitr holiday in Bukittinggi, which should have been a once-a-year special and highly anticipated event, didn't go as we had hoped when we stayed here. What's commendable is the staff's patience and calm in handling our complaints, and their prompt assistance in obtaining a refund despite the drama. However, the stay itself was very disappointing. From the start, the cafe looked dirty during the day, with trash strewn everywhere. The waiting room felt stuffy and had a strong musty odor. We tried to think positively, considering the hotel's strategic location, close to the Clock Tower. Unfortunately, the room was far worse. It was stuffy, the curtains smelled of urine, the bathroom ceiling was open, claiming it was under renovation, and dust was visible in many places. Furthermore, there were mosquitoes and mites flying around. The bathroom lights were dim, and the floor was slippery due to the inappropriate type of tile used for the bathroom. Parking is available in front of the hotel, but during peak season, it's very difficult to find a spot. We even had a dispute with the parking attendant from the neighboring inn who refused to allow parking in the front area, even though the parking lot was already full with cafe patrons. As a result, we parked in the parking lot, which cost 10,000 Rupiah for less than 2 hours. In conclusion, this experience was enough for us. Perhaps we were considered too picky with the 1 million Rupiah rental fee for 3 nights, but we think the expectation of a clean and comfortable place to stay with the family is reasonable. However, we felt we were being ripped off by paying 333,000 Rupiah per night for facilities that were far from adequate.

The worst experience was when the weather was extreme, traffic jams everywhere, and they couldn't even ask for a refund for the day. 😑 Unlike other accommodations where you can request a change of day if you can't show up. The result was a waste of money because you didn't get to stay.

The hotel staff was friendly and helpful during the check-in process.

The location is very strategic, close to the clock tower and culinary attractions. The staff is friendly. The room is large, but the hot water is not working.

The hotel staff is friendly, and the rooms are spacious and clean. It's a very comfortable place to rest. The location is very close to the Clock Tower, just a short walk away.

The rooms are pretty clean and nice, but the staff at MLM smoke a lot in the main lobby. Please don't smoke in the lobby.

This is my third stay here and I always feel at home and can sleep soundly. The room is comfortable, clean, the bathroom is quite spacious and has hot water. There are toiletries too. However, getting to the hotel requires climbing stairs which are quite scary when it rains because they are slippery, so be careful. The receptionist is also friendly and serves quickly. Thank you, Victoria. I will come here again when I go to Bukittinggi.

Always happy every time I stay here. This is the hotel I will always book when I go to Bukit Tinggi. It's clean, comfortable, and I can always sleep well when I sleep here. Thank you, Villa Victoria management. I will come back again another time.

Good service and comfortable place

Just walk to the Clock Tower, it's great.

The hotel is very close to the Jam Gadang Clock Tower. It's just a short walk to the Clock Tower and other tourist attractions. The service is also excellent, with a coffee shop right in front of the hotel.

The hotel staff was very friendly and helpful, and the facilities were good. However, there was a very unpleasant odor coming from the bathroom, which was very disturbing.

Highly recommend Villa Victoria

Comfortable room with hot water is very helpful when the air is cold and it rains in Bukittinggi

If anyone wants to stay overnight, don't take a room facing the cafe, gosh, the toilet will smell of pee, the smell of coffee from who knows where it comes from, it will put you in a bad mood even though the room is comfortable, but the bathroom smells really bad because it's near the cafe.

Location close to the clock tower, spacious rooms

Room's great, but the toilet has a bad smell, probably from the sewer. It's a 5-minute walk to The Clock Tower and the adjoining cafe serves great coffee.

The staff is friendly, can walk to the clock tower, clean, the room is quite big, every time I go to Bukit Tinggi I always stay here. Worth it with a price under 300k.

I've stayed here twice, it's clean and comfortable.

The room is clean, the atmosphere is cool, the downside is that there are many people hanging out smoking. so leave the room immediately smelling the aroma of people's cigarettes. Less child friendly because of the smell of cigarettes. Plus the service is friendly, good. If you want to park your vehicle, you must first report it to the hotel so that you don't get asked for money by illegal parking attendants around there. 👍