Overall Ratings & Reviews Homewood Suites by Hilton Boston Woburn

The hotel looks new, chic and clean.

Nice staff, clean room and easy parking

What saves this hotel from a terrible rating is the fact the building seems to be new or very well updated. I was completely unpleasant see mice running on the lobby hall, it makes me wonder if they could reach the kitchen and to the food I would be eating the next morning.

Great customer service, accomodations and breakfast! Conveniently located with Starbucks, Chic Fillet and other businesses in walk to convenience.

This place was very clean. Breakfast was good! We were moved r the first floor so just a little noisy at night, but overall a very nice stay.

To expensive tho

I’m unsure where to begin, but to preface, I have previous experience working in hotel management, and understand good days and bad days in the industry. I don’t like to make a fuss and I would like to give grace where I can. Upon first impressions everything looked nice and clean. The woman who checked us in was very pleasant. Though, the man who worked there overnight was rarely able to found, and was very unsettling and rude to myself and other guests. The room though, looked as if it was not cleaned throughly enough after a long term stay..? I do have pictures of everything, but just to name a few.. high contact surfaces were dirty, spilt pitcher of lemonade in the fridge, very damaged furniture. Those were JUST off first glance.. to keep it short here, it got much worse after. Nothing I wasn’t able to avoid (90% of the kitchen) or clean on my own (new sheets, disinfectant). The housekeeper’s work is one thing.. but this getting checked and given an OK is what’s more upsetting to me, and even worse I was unable to get it situated that night due to the frost desk guy making me very uncomfortable. When I had asked for a trash bag, (there weren’t any in the cans in the room), he disregarded my reaching hand, and threw it at me.

Staff was fantastic, hotel was spotless, rooms extremely comfortable. We will definitely be back. Shout out to the restaurant next to the hotel 110 ..something, excellent food!

Well-appointed room for the money, especially considering the wild Boston-area prices. Hotel was nearly full but surprisingly (blessedly!) quiet. Convenient to major highways and all sorts of amenities. Can be a little tricky to find using Waze; there is no sign on the Washington Ave. entrance; after passing it a few times we spotted the hotel by seeing the roof sign!

The hotel is clean, and the staff are nice. It's very close to the highway, but there is not much around it unless you seek Chick-fil-A! There are not much of fruits at the breakfast bar, only apples.

We really like everything.

The pool was amazing for laps and the gym has everything. Both places I got to myself.

Amazing Hotel, love the breakfast, here

Good morning, yesterday afternoon at 3:00 PM we booked a room for 4 people. When we arrived at 6:00 PM only one bed was ready and the sofa was without sheets and pillows. We asked the girl at the reception that the sofa be made by our return from dinner, but this never happened. At 9:20 PM we still did not have sheets for the sofa, we were tired from the jet lag, and we continued to ask for the children's bed to be made. All unacceptable. My husband had to go down three times in an hour because no one paid attention to us despite the promise that they would make the bed shortly. On the fourth time my husband came back with what was necessary to make the beds, moreover without the pillows which arrived after another 20 minutes. Crazy. Never seen anything like it. The girl at the reception, who was also rude, gave us the Expedia number to request a refund for the night, which her manager will approve. In fact we are here to request it.

Very nice and accessible common area. The hotel is very clean and well cared-for. The rooms are spacious and well equipped for a comfortable stay.

In general it was a good hotel. Just have an initial issue with my check in process, but after some minutes it was resolved. It seems that my initial choice was cancelled and they assign us a different room with different characteristics.

We had to take our dog on the trip last minute and we knew the hotel was pet-friendly, but I was very suprised ro receive a cute pup treat bag with our stay! Hotel staff were friendly and accommodating. The place was very clean and quite comfortable. I would definitely stay again

Pillows are not the best, pretty uncomfortable and tissue/toilet paper very rough

The property was clean and accommodating

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