We were arriving earlier than check-in and needed someplace for our bags. Our room was being cleaned when we arrived and we were allowed to leave our bags in the room and were given the key. When we returned for the night, the room was clean and comfortable. Highly recommended.

The apartment matched the pictures exactly—tidy and comfortable. The location was ideal, and the host was easy to communicate with. Highly recommend

Abysmal all round. As someone who has travelled a lot of the world while staying in hostels, this may be the worse place i have encountered. Completely misrepresented in the photos. The building is poorly secured, the code was read out to us over speakerphone in a busy street, no one met us at the property. We could hear people arguing on the fire escape out side of the sash window. The apartment itself was very dirty and smelt of years of fried foods. The bedding was visably soiled and tatty. The pull out sofa that the children were to sleep on had ingrained stains and the frame was broken. Staff (who we could only contact on the telephone) offer to send a cleaner, but if this would help, why was it not already done? On the balance of salvaging our 2 nights away in London, we decided it would not be safe or enjoyable to stay hear and had to hastily book a premier inn. The owners have declined my request for a refund. Hotels.com have been equally unhelpful, apparently if they try to contact the property, but they dont answer there will not be any accountability. Please take my advice and stay elsewhere

Warm welcome

The room was clean and check-in, was easy. However, for me the water almost flooding the shower tray, was not what I needed after not being able to sleep due to the emergency lighting. I’m used to a dark room and the green lights that shines bright when the lights are off caused me to have a very disturbed sleep. Even when attempting to sleep under the covers, but I struggle with my face being covered and that this made it worse.

The place is infested with bed bugs. We travelled back home with our entire body itching. We had to see our doctor for treatment when we arrived. This was the most horrible experience we had during our travel. The stress we went through was insane as we had to take every precaution to make sure those bugs didn’t get to our home.

Very clean rooms

Here’s a polished and professional rewrite of your review feedback: --- **Review Feedback (Revised):** The apartment itself was in good condition—clean, well-maintained, with a basic modern bathroom, a comfortable double bed, and the added convenience of a sofa bed in the living area. The superior studio offered ample space and was ideally located within close proximity to Kensington Olympia station, making it very convenient for travel. Unfortunately, the experience was significantly impacted by persistent noise from the property above. Loud disturbances began as early as 4 a.m. and continued throughout the day, which made it difficult to rest and enjoy the stay. This ongoing issue detracted from what would otherwise have been a very pleasant accommodation.

The flat was spotless clean, well presented, unfortunately the settee has seen better days and could do with a deep clean, bathroom a bit tired and could do with some attention, the shower is leaking

Very welcoming apartment, warm and thank you for the opportunity. Apart from a stained mattress cover near the feet and burnt iron spot in bedroom on carpet. A Hot water signage to be stuck next to taps, water too hot. All went well, a very comfy home. Thank you.

Super helpful hosts allowing early check in. Very convenient to Hammersmith station. Clean and well-equipped, updated kitchen and bathroom.

Made to wait an hour before somebody met me to check-in. Large laundry bags left on landing areas. Tv didn’t work. Lack of kitchen facilities, no frying pan, tea towels or bin liners. Large group of foreign males in rooms making noise late at night and early in the morning. No housekeeping for a 3 night stay. No information on any Wi-Fi. Accommodation in a poor state internally.

For the price I suppose it wasn’t bad - and there was availability at short notice. It felt safe and was in a good location however, and reading the other reviews I can confirm the property is dated and some of the handiwork in the bathroom does leave a lot to be desired. The basement room I had was accessed via a storeroom, the rooms were quite dark but clean. The location is quiet and you feel safe. The shower room was small and there was no way to regulate the shower temperature- it was stuck on hot which was not comfortable. The kitchen was clean and functional. The living room was a good size and once I did an autotune on the TV I was able to get the usual channels. The gentleman who let me in (check that as my email went to junk) was extremely polite and friendly and arrived quickly.

All the facilities and amenities in the apartment are absolutely perfect for a family with children to stay. Full kitchen facilities - microwave, oven and washing machine. Iron / ironing board & hair drier are all there. One thing that could have been useful was a tea towel! Other than that all clean & good shower room - though we struggled with adjustment of water temperature... Location is good, grocery shop is at a doorstep is very handy and a cafe

The property was clean and fit our needs with two bedrooms and a couch bed. We enjoyed having a kitchen, washing machine and transport nearby the apartment. However, there were several major issues that could use fixing. It took us an hour and a half past check in time to get into the apartment, leaving us on the narrow sidewalk with luggage, waiting for a member of staff off the premise to come to let us in because the key to the front door was not where it was supposed to be. The door to the apartment itself needs to be replaced as each time we attempted to lock or unlock the door, it took us 5 minutes of trying to do so. The shower had two temperatures, ice cold or scalding hot. The shower also drained extremeley slowely, causing overflows onto the bathroom floor. We discovered that the shower had also been cracked on the floor and water was leaking out onto the floor from underneath the shower itself. I like to end reviews with a positive note, so I will say that this property is the most quiet property that i have stayed at in london, you could hear a pin drop in the evening.

My family of 5 were absolutely disappointed and cheated with this booking. While there may have been apartments on the upper floors that could have looked like the pictures.

Property a bit dated. Bathroom could do with renovation. Convenient to train station

Property was in a great area and overall had a good stay. However, the only downside was bathroom had a very tiny sink.

I had booked this apartment for myself, daughter and 2 young grandkids based on their good reviews and because it was close to my sister's home in the High Street Kensington area. It was clean and cozy and equipped with all the necessary amenities.. And the host ,Moe ,was very pleasant communicating with me through text and checking me in. I highly recommend it for any short or long term stay in London ...so check this place out, everyone!

I had a terrible stay at this property. it was smaller than advertised. The bathroom was small and the shower was extremely small my brother couldn't even fit in it. There was hair lying around and some old date seeds on the carpet. There was no room to stand in the kitchen. The unit was in a basement so there was no fresh air outside of the window as the window was facing some steps with garbage on them. There was no fresh air and also the garbage smell outside was coming inside. Thus the room was humid. I had told the host right when I checked in that the washroom and room will not work for my family and that i kindly am requesting they cancel the second night there as we needed to shower and the bathroom was not sufficient for my family. He told me he would let me know and never did. I checked out after the first night and asked for a refund for the second and never got a response back. Terrible stay and the place did not seem clean what so ever. They were not helpful and simply just kept my money. DO NOT RECOMMEND