Enjoyed our holiday! The food was good and the staff were very eager to please. Everywhere we went they greeted us warmly. Felt appreciated

The room had nothing but problems

Beach was great! Food was good

Not a good relaxing place to be at!!! Room service needs to be called multiple times if there’s a problem in the room like the clogged bathroom sink in our case. Overwhelming packed pools, beach lounge chairs are limited and if you want to have a lounge near the shore, you have to rent umbrellas and chairs. Food was average we ended up going out for food or using uber eats. They have one restaurant that needs reservation but we ended up moving our reservation from a Tuesday to Thursday but the staff doesn’t speak English we ended up loosing our reservation which was a bit annoying and we already planned ahead we ended up again going downtown to have dinner. Krystal Vallarta is a waste of money!

They cleaned our room every day but not as clean tho. If the sheets are dirty they will keep them the same and won’t change them Staff : some of them are really sweet and some are so disrespectful and they don’t care about you they just see you as money. Food: it’s not bad but every day exactly the same food so it was so tiring and you can’t eat for a full week in there. You have to go eat out of the resort once a while so you’re not tired of the same food.

This property needs up grading The top of the toilet was loose. there was no place to hang towels if you wanted to use them again The rooms could have been cleaner there was dust on the lamp and under the bed which had been there awhile. I had to ask the cleaner to wash the floor after a week of being thereOur room was cleaned at around 4:30 or later our house keeper could not speak English so was difficult to communicate The staff were excellent

Staff very nice... bed and room comfy... food ok...

We paid for an all inclusive package for one week. First of all the staff was excellent and saved the trip. The resort is rundown and in need of some fixing up. There are not enough chairs in the pool area or the beach, but there is enough room to add more. I was shocked to only see two water bottles in our room. When I went to the front desk to ask for more they informed me there was a limit of two per day. I told them we had paid for all inclusive. He said we could get a refill at the bar. You are not suppose to even brush your teeth with the tap water so two bottles of water is ridiculous. Who wants to leave the room in the middle of the night to go to the bar to get a refill. The bathroom was invested with some type of insect. We informed the maid the next day and she sixed the problem. Our third night there maintenance decided to blow out the A/C unit in the adjacent room at 9:30 at night. My husband had to yell at them to stop. There is a kids only pool and an adult only pool, however, the staff does not inforce the rules so kids are all over.

The menu does not include seafood

Staff were amazing. Food is ok. Mexican fiesta was great. Only concern were the multiple raccoons jumping up on buffet table and grabbing food in the Italian restaurant. Rooms were clean and comfortable. Beautiful beach. Nice location.

This property was good , however there was a new building being constructed which was very noisy. The bars did not open until 11am and closed early with only one remaining open until midnight. The staff were very friendly. The room was clean , however the cleaners would take the bathmat and hand towel and not replace them. You also had to ask for a facecloth . Overall it was a good trip. The beach was wonderful and the pools were nice.

Room was dirty everything was run down terrible experience at this resort would never come back to it took an hour for maintenance guy to come up and get our hot water fixed the ac sucked was so damn hot in the room

It was a good place for the price. Don’t expect a 5 star property, food was sometimes good sometimes mid. Marcos the beach server was the best, great drinks he made and good English. Most staff were good, lacking in English a little bit but gave us a chance to learn some lol. Construction around the property is still happening. Which didn’t make or break it for us but if you are picky about ocean sound don’t go. Their day off for construction is Sunday if that helps. You can’t hear it in your room just on the beach. Get your beach or pool chairs early, Friday, Saturday and Sunday are busy days of the beach and hotel. Buffet was okay nothing to write home about. Over all good but you do get what you pay for. It’s cheap. So you know.

Very good service

Yes

Staff are friendly, rooms are a good size, good location property doesn’t make sence ,food was mediocre,ala cart no thank you , no night entertainment, vendors all.over the pool area wasn't very relaxing when the came ever minute from early morning to night ! If you are looking for a budget hotel and eat out most nights or enjoying the PV night life good place to sleep .

resort was clean and accessible easy to navigate, however when the disruption occoured it took less than a day to run out of ice lime and spiced rum, followed by 4 of 5 restaurants closing from staff and food supply shortages due to not getting deliveries or anyone being able to move around for 2 days, then after flights where cancelled they doubled their room rates and show 0 gf s and no compation....one of my poorest experiences ever

Food is terrible, there is construction next to swimming pool. No day and night activities.

Ocean was visible and it was beautiful. The view was unmatched as we had full perspective of the ocean and sunset every night. Construction next door as a new building is being built. Also other construction happening on the other side of property, the finishings of a condo. Upsetting we paid them out that we did with the construction, but being that Mexico is always being renovated. It wasn’t a surprise, and the noise was easy to drown out with the atmosphere of ocean and party. Room was always clean however sometimes our room was cleaned later in the day, but staff were always nice and cleaned very quickly if we wanted to be in the room.

We had a mountain view, which was really a view of the street and neighborhoods on the back side of the resort, we asked for an upgrade but were unable to make a switch. We found the restaurant explanations misleading and the days and times of operation were not consistent with the signage. The food was okay, and had the same options over and over. We were also there during the shut down and received no communication from the resort and when we asked questions received no information. The resort was clean and the staff were friendly.