Really enjoyed our stay here. It was such a characterful hotel and our room was gorgeous with beautiful views over the Chobe river from the balcony. The game drives and river cruise were really good and a reasonable price. I would say, the service was very up and down, sometimes outstanding, at other times quite cold and disorganised. The same is true of the game drives, one was incredible, the other was quite mediocre. Food too, sometimes was exceptional (like the BBQ at the poolside bar), at other times the buffet was chaotic and poorly managed (like the stir fry nights, where the food was really good, but the queue chaotic and badly thought through). But to be honest, for all of this, this just added to the charm and authenticity of this hotel. At times the inconsistency just made us laugh. For instance, ordering at the bar would take more than 2 hours for food to come; even if it was just a pizza! And one staff member asked us to buy her something from the shop, and seemed genuinely hurt and disappointed when we didn’t get her a gift. I wouldn’t stay here if you want total; polished luxury. But if you want character, authenticity, and a beautiful riverside lodge, I would easily recommend it and I would definitely stay again hence my 5 star review. I really had a soft spot for this hotel for all its eccentricities.

We had no electricity in a room and I was calling 4 times and went to reception for maintenance assistance and was late because of it for safari. Also got poisoned on a breakfast with minced ostrich. The staff is not liable at all.

The waterfront views was great and made it feel like a 4 star hotel.

The staff is friendly, courteous and very comfortable. The villa type accommodations are also clean and cozy. I would definitely use this hotel again.

Loved the pool, the view, the location, the design the staff. The shop was reasonable for prices surprisingly. Food was also good . I enjoyed the buffet for dinner and breakfast - lots of choices. Also loved the poolside menu and cocktails Room service was available - did not try. Upstairs commissioners restaurant was closed as hotel not full.The room was luxurious.only negative :Private boat company in nextdoor plot played loud music one night after it docked as music blared while staff took ages to clean it . This is not the fault of the hotel as sent someone to tell them. Will be back

Absolutely Peaceful

Really pleased with the refurbishment and the hotel is in great condition now. Rooms were excellent for families with a sofa bed in the living room then main bedroom.Staff were really friendly throughout and game drives/river cruises great value and professionally ran.

Proximity to river and park entrance were definitely a plus. The town of Kasane doesn’t have much to offer outside of these two options

Shocking! Checked out after one night. Service was disgusting. Staff were rude and as for the food - cannot believe you pay to eat that! Will not recommend this hotel to anyone. It is absolutely shocking! Very very disappointed.

The game drives were amazing and the food pretty good. The location amazing too!

I had the best time ever. The staff are super friendly and helpful. The food just keeps on coming and the activities were a once in a lifetime experience.

Wonderful place, with exceptional service.

the location and and staff service was great, but wifi was sporadic and was cut off many times. mosquito net has a few big holes, and AC was not working properly in living room.( the room was suite.) They need to keep up with the maintenance. Other that, the activity guides were great, and the hotel ambiance is like a jungle with full of nature.

Firstly, we had to wait for the shuttle service after requesting transport to the hotel, then the available shuttle at the airport was booked for someone else and a game viewer were sent to transport our group. it was terrible, we we bundled into vehicle with luggage on some seats. despite booking online a week prior, our reservation was not ready , etc. most of the restaurant staff couldn't understand basic English and we had to wait extra long for almost everything. Also, we asked for double or queen bed, got the opposite, 2 single beds in our room. the game drives weren't organised & it was a little frustrating at times. It is definately not my favourite lodge in Kasane!

We had an amazing room located close to the river (room 3) The hotel really gave us the relaxing feeling we were looking for. If they could improve one thing, I would suggest to use more dimmed lights.

Very nice hotel located at the banks of chobe river. Nice and friendly staff.

Das Personal war höflich aber nicht gerade freundlich und hilfsbereit. WIFI das ist horror, einfach nur schrecklich. In jeder günstigen Unterkunft war es massiv besser. Ich musste mehrmals in den Biergarten damit ich Mails schreiben konnte. Unwürdig für eine solch teure Lodge.

Falta mantenimiento. La tv no funcionaba, la bañera, la ducha tenía moho, los cristales sucios y de las almohadas ni hablamos. Personal antipático y sin ganas de ayudar. Necesita mantenimiento y una reforma urgente. Hay opciones mucho mejores.

ランドリーを使いましたが、ホテルのミスで下着とTシャツの色落ちがありました。従業員が誤りにきて、料金はいらないとのこと。 仕方ないと思って、了承しました。ところが他のTシャツも色落ちがある。リビングストンへのトランスファーを併設のツアー会社に依頼。55USドルとのことで頼んだが、請求はナミビアドルでしかも100USドルに近い金額。サファリは良かっただけに非常に残念

部屋には蚊帳があり、夕方には蚊帳を張って貰えます。ただ虫や蚊はほぼいないので、快適に過ごせます。併設のサファリではドライバーはフレンドリーで、多くの動物を見せようと頑張ってくれます。オススメです