Overall Ratings & Reviews Four Points by Sheraton Surabaya Pakuwon Indah

The variety of food menus in the restaurant and the friendliness of all hotel employees in all services are satisfying and very comfortable. Cleanliness is okay so you don't need to worry about wiping again...😂👍 The employees really understand their respective tasks so we don't have to bother asking a lot of questions, but they are already responsive to what we need. Thank you for everything... May you be even more successful in the future.

Always the best. I've stayed here many times and it's always my choice.

The food is really delicious😇 The best hotel in Surabaya. If you want to go shopping in Pakuwon, just take the elevator, heheh

Choice hotel 👍 all fun

Nice hotel with excellent service, two thumbs up for the hospitality, cleanliness, and tasty food.

It's a must to stay here when you go to Surabaya. All the staff are very friendly, even the chefs.

The hotel's location is very strategic. The rooms are clean. The service is excellent, and the food is good. Thank you.

Easy access to the mall. Delicious food. Friendly service. Very clean rooms with views of Surabaya.

The hotel staff was friendly and very helpful with check-in.

The restaurant staff, Mas El, Mas Fajar, and Mas Ajep, are very friendly 👍, the cleaning staff, Mas Manto, is very diligent...👍.. I will use this hotel again if I go to Surabaya again. Thanks

It was fun from the moment I arrived until I checked out👍🏻👍🏻

Comfortable hotel, near the mall, friendly staff, complete facilities, clean rooms.

Nice good, the room is a little bit small.. the service is good and friendly, just like the hotel I visited.

What I like most about this hotel is the breakfast and the close access to the mall. If I may offer some input, perhaps the rooms facing the sunrise should be given extra air conditioning, as the existing AC isn't capable of combating the blazing sun until midday.

Direct connection Pakuwon Mall. Big Indonesian style breakfast, small Western area. Clean hotel and friendly staff. Stayed 3 nights.

No room for criticism, top!!! ❤️

Feel at home, calm.

Staying here is very comfortable. The mattress makes for a better sleep. The breakfast is also delicious

The staff are all friendly, starting from the security guard, receptionist, room service, to the staff when we had breakfast. Thank you

The hotel is directly connected to the mall, so it is very easy to find food and explore the mall. The customer service in the lobby is very friendly and helpful.