Overall Ratings & Reviews P. P. Erawan Palms Resort

All good. Friendly staff.

Secĺuction

absolutely loved, would come back for sure!

Beautiful location, very calm and relaxing

This place was absolutely fabulous. The staff was always smiling and very friendly, the water was gorgeous and the seclusion was great. I didn’t do enough research as to how to get to the property, but it was nice how secluded it was. Will definitely go back here!

very nice hotei/ we stayed for 4 nights. the staff were very kind.

I was very disappointed with my stay at PP Erawan Palms Resort. There were several things that just were not acceptable during my stay: 1) There was a 5 inch lizard inside of my room. I contacted hotel staff and they came with a broom and spray, dismantling the whole room as they chased it around. They couldn't find it (it went into a large crack in the wall), and so I demanded they give me a new room. The second room they took me to had a broken lock on the door. The third room they took me to had a leaky shower that was so loud you could hear it with the bathroom doors closed 2) The hotel staff advised me incorrectly on the ferry schedule. I confirmed multiple times with them about the times to Tonsai Pier and back. I ended up waiting 2.5 hours at Tonsai Peer for a ferry that never came, and I had to take a longtail boat which was relatively expensive back to the PP Erawan. I asked the hotel that they pay for this given they advised me incorrectly on the time, and they refused. They were not even accommodating or understanding. Instead the hotel staff started to interrupt me and yell at me, not what I would expect for a hotel that is relatively more expensive than others on Phi Phi. 3) Rooms overall were dirty, noisy, and I found ants in the bed during my last night there. There are several other hotels right around PP Erawan, I would highly recommend staying at the other ones beside this hotel. It was dirty, and staff was rude.

It was a nice quiet getaway from the business of the city. Nice boat ride to and from Phukett. Nice to eat at the local places, which were just a few to dine at.

Pros: Beautiful property, Nice location, Close proximity to the beach, wonderful breakfast Cons: Some rooms do not have a very good view

Too far away from anything. Literally nothing to do besides be on property.

Staff was great, breakfast was good, the beach is beautiful. Only draw back is the lack of WiFi in rooms and throughout the property.

Stuff are not very helpful but friendly enough. Checking out should be at 11, no late check out service or you have to pay 50% of the room rate. Breakfast is just fine. Overall, I don't think it's worth to stay here of the price.

On complete opposite side of island. Very isolated. Good be good or bad. Beautiful hotel and rooms with friendly staff. Unfortunately got food poisoning off the club sandwich.

Arriving from Phuket by ferry we had to wait 2 and a half hours before getting into our room. The "lobby" was jammed with people waiting for the ferry going out, we could barely go on the beach with speedboats blocking access to the water. Finally we went in the room and when we opened the bed we uncovered a filthy spectacle I have never seen before. The maid was embarrassed by the stains on the sheets, the cover mattress and the mattress. Despicable, awful, disgusting.

We had booked to come to this hotel for 5 nights as a birthday treat, on arrival to phi phi there was no transport waiting at the pier for an arrival of guests we had to find our own transport to the hotel even though we could see many other resorts were holding signs up for guests. On arriving to the hotel we were extremely disappointed with what greeted us. The staff friendly but not that attentive, we were told wifi could only be used in reception which was poor quality as everyone else sits there using it meaning you have to stand. We were shown to our room which was on the top floor. On entry we noticed how the heat in the room was unbearable the air con wasn't working that strongly. Also by the balcony the floor was covered in ants all running across the room! Me and my partner were very disappointed as we had just traveled 14 hours from England to enjoy the paradise of phi phi and we already wanted to leave. We then decided to explore the pool.. The pool although clean was pretty small compared to pictures on the website, also the pool bar was closed and no staff to be seen anywhere, more like a ghost town. The restaurant was also closed and the top of the resort with another deserted dirty pool next to it. We stayed the first night but after a terrible breakfast the following morning we decided to leave after 1 night and had to book another resort for the remainder of our stay. On check out all the staff said was that there is no refund available hotel policy.

The hotel was really nice, good service! Another point is that the wifi doesnt work in the rooms and the connection is quite poor in common areas. The location is amazing. It's NOT a place for night life. The restaurant provide amazing food if you are willing to spend a bit more. Due to the amount of jellyfish in the sea I expected them to have a better swiming pool.

We arrived at the hotel and our firth thoughts were lovely, until we got taken to our 'standard room' that was below 2* standard. It was not clean and it had bugs everywhere. The bathroom was beyond a joke, with just concrete flooring and I was beyond gob smacked. We went to reception to ask if we could get an upgrade and this did not come cheap. The upgrade was much better than the standard but they gave us a twin room where we pushed the beds together. The bed felt like you was sleeping on the floor and had no Wifi. The kids pool was miserable to look at, it was dirty and had looked like it had never been cleaned. The pool bar was half finished with a disgusting smell coming from it. The hotel staff where clearly overworked, with the same lovely waitress serving us every morning and for our late night meals also, she seemed as though she lived there and didn't ever stop working (we where there for 7 days and she was there at all times) The kitchen was disgusting. We had an issue with a women and male at the front desk booking for me and my partner to go snorkeling and island hopping, they told us at 9am we would have to wait until 10am so we waited until 10am, they told us we would have to wait until 12, this then went on until they told us we couldn't go as they did not have a boat for us. I was disgusted and asked for the manager, when the manager came she had the 'I don't care' attitude and told us we wasn't getting a boat and to find our own boat on the island.

Very disappointed at check in with handling of a booking change. It also became very apparent that we need in-room internet but internet is only provided in the lobby area. I heard some rooms have WiFi but at a charge.

Stayed here for two nights. Pros: Beach is 20mins from bamboo island and mosquito island for snorkelling. Massage options by the hotel beach itself. Cons: Staff have a rude and "couldn't care less" attitude. Had couple of problems at the hotel: 1. Ask for towels in our room and nobody comes. Ask for check out 20mins later and a guy is at your doorstep within seconds to take out the luggage. 2. Get scammed when we rent a private boat and snorkelling gear from the hotel for snorkelling - upon return my snorkelling equipment goes missing from the boat !! i'm asked to pay 200baht for apparently losing this is the middle of the sea! The boat rider, who i handed over the equipment to upon climbing back onto the boat says he never saw me bring it on the boat ! How was i snorkelling for an hour then ??? 3. Charged 150 baht was forgetting room slippers at the hotel poolside and "losing" them! Room slippers !! Something that other hotels give for free. 4. Asked for hotel manager on three separate occasions, we were told manager not available.

We had no hot water for 3 days even when asking every day to be fixed. Nice place but it was a lot of money to get ignored by staff and have cold showers.