Overall Ratings & Reviews Getfam Hotel

This is a good hotel with great staff

The hotel management staff was amazing and attentive and took all steps to ensure our stay was pleasant. Excellent customer service.

Room/hotel was clean, very courteous staff. Breakfast was amazing. Overall a very good experience.

very excellent place to stay at

Classy hotel with super friendly staff who spread good vibes and amazing customer service. The (free!) sauna and jacuzzi are also so relaxing after a long day of work. Highly recommend!

Nice place

Very nice and clean hotel. The employees are friendly and helpful.

The property is given wrong star. This property is like max 3 star. Place is not clean. Most of things doesn't work including elevator,light and it's in construction currently. Parking is very narrow limited space in a basement and difficult to enter for bigger cars like SUV. Very limited supply of toiletries and you get one towel and old

Very good clean and welcoming, I like the staff complete hospitality , great hotel service, the room is very clean I enjoy the mountains view great for business traveling. *****

Good hotel with evident effort to maintain a good standard...

Even though it's location is in one of Addis Ababa's busy streets, a few meters from most shopping malls and tourist attractions, you will enjoy the serenity once you enter the hotel.Most of the staff are friendly,welcoming and professional.

It wasn’t bad. There is no access to temperature control of the rooms. There were cracks in the bathroom and the food menu didn’t provide all of the items actually available in the kitchen. However, the staff are very friendly and responsive.

From what I saw, the property is just okay. It’s located around a lot construction so when you open windows there’s a lot noise. I didn’t get a chance to visit the hotel as I was self quarantine in my room for 2 days. Improvement are needEd for the food choices and the service staff to listen and deliver as ordered. Each meal I ordered had some thing wrong with and had to to returned which takes about 1 hour.

One of the person who is short dark skin at front desk are mean and he tried to overcharge me and I had to go to a different person because of his service did not like it. also room service and the bar take forever when you order something not a good place to eat when you’re hungry.

There was a balcony but no acess to it whats that?

I traveled during CoVid 19, which makes the trip diferent than most. Hand sanatizers were placed at higher traffic areas (front counter and resturaunt). Front desk sanatizer was empty every time and resturant was empty by day 2. Open self-serve breakfast even during this time, however very few cases in the country. Phone instructions in room said "dial 9 then number" for local, but turned out must dial 0 and be patched through. Some slight service slips were not bad. Staff was not rude, but less friendly than the first hotel we stayed in. Perhaps a little xenophobic at that stage in the pandemic. Great hot water shower and comfortable beds! Overall pleased with our stay. They changed us the same price on our early check in day as the pre-paid night. That was very helpful.

Very nice hotel and the staff was very helpful and attentive. The facilities were excellent and well maintained. The food was good also. The location was also ideal.

I hesitate to criticize the hotel as the staff is pleasant and helpful. The hotel is very old and not kept up. The showers did not produce hot water, the toilets did not flush properly ( and management was informed), the carpets are worn and smell.The location is on a very busy city street with a very narrow sidewalk and no place to walk. A lot of pollution from the diesel cars/trucks. The pool is beautiful except it is rented out for birthday parties ( 2 while we were a guest which basically closed the pool. The children enjoyed themselves, but there was no space for an adult to swim and all lounge chairs were taken by the parents of the birthday party attendees). There were many non hotel guest adults who swam at the pool as members of the pool/fitness "club". Was not conducive to swim as a guest of the hotel. And I am sad to write this, but the food is horrible. Not fresh not tasty and nothing special. I would never recommend this hotel. Sorry to be so critical, but this hotel should be rated as a 2 star hotel.

Nice hotel with bus from airport. The best part is the spa with pool, jacuzzi, steam room and sauna. Lovely.

The spa was a great experience and the staff were very helpful and friendly