Staff is not wall trained to answer room anomalies in the most professional manner.

I arrived early and was told checking in was till 2pm which was okay, however other people checked in before me were told 2 pm but were still able to check in The reception staff gave very brief answers on where things were eg post office, 15 mins walk down the road. Not what road or where to turn etc Felt like more effort could be made to make people feel welcome.

Very good location, comfortable beds Very good view from roof top bar. Although it was very crowded, we had to wait for the room for 2 hrs after check in time to be ready for us, they didn’t accommodate in a different room or meals or upgrade etc that’s usually common with things like this.

Fantastic staff! Helpful and attentive.

Very nice clean hotel, great dining, beautiful views, perfect location.

Spacious and clean rooms, well equipped for a relaxing stay. Lovely views of the bay from the top floor restaurant. Wide selection of food for breakfast, eggs can be made to order. Dinner was a decent meal and reasonably priced given the location. There is a shuttle bus to and from the airport which is free. Need to book with reception the night prior to departing. The two larger supermarkets are about a 5 min walk from the hotel. Also an easy 10-15 min walk to the icefjord center.

Staff amazing

立地が良い。スーパーやレストランが近い。Sermermiut Isfjord まで歩いて行ける。

Central location

Good

Walking into our room we were greeted with a floor to ceiling window looking out over the town and the iceburg filled sea beyond. Exceptional.

Best hotel in town

The roof terrace was fantastic

Very nice

We stayed for 4 nights at Best Western Inn Plus to explore Ilulissat. The positives - (a) hotel is located centrally and close to supermarkets and restaurants, (b) staff at the reception were nice and helpful. Biggest negative is the service at the restaurant. The staff make no attempt to accommodate vegetarians despite the fact that their website lists multiple options on the menu. They take a dinner reservation at 8:30 pm but majority of the menu options are not served and kitchen closes at 9 pm which they don’t mention when taking the order. The restaurant manager (Erin) was too busy and doesn’t even offer bread. The breakfast experience was even worse. One of the staff members (Jasmine) was super rude and bluntly says “you need to leave” just few minutes past 10 am. If you don’t allow customers to sit in the restaurant beyond 10 am then don’t allow them in at 9:55 am. Finally, they packed to-go breakfast one of the days with ham despite multiple confirmations that we are vegetarian.

Nice hotel,right in the centre, the view from the rooftop restaurant is amazing

Great place to stay!

Very central location. Great view of the water from the room. Clean room. Super helpful and friendly staff members.

The rooftop restaurant nice for viewing aurora, friendly staff, easy walk to grocery & shopping, walking distance to tour operators

Excellent staff and service. Gorgeous balcony views next to restaurant. Check out time is an issue, should be 11am and not 10am. Food is average.