I got more than quoted

Beautiful hotel. Extremely clean n walk right to airport.

The furniture in the room had multiple stains, the safe in the closet did not work. Rooms had a musty sent to them. Both the shampoo and conditioner were empty, thankfully we had our travel packs with us. Booked only because our flight was delayed, but should have looked at the Embassy Suites instead!

Hyatt, Everything is clean and neat. But staff are not respectful. I never seen they are in happy in this HAPPY ISLAND ARUBA. BE HAPPY 😁

Everything

N/a

No. The room was not spotless and used glass was not replaced. The shower head was defective water was flowing all over the floor creating safety hazards.

The room is okay.The staff was wonderful

The stay was fine. Thanks

Carpet has to be changed/refreshed!!

Convenient

Parking garage access. Every night we returned to hotel and parked in the garage we had to walk all The way around to front door of hotel . They don’t explain at check in the parking pass

Pros: The hotel location is great (3-minute walk to the airport and car rentals, and within drivable distance to most activities on the island). The unit is clean and very spacious. Free breakfast buffet and 24/7 gym are a plus. Cons: The check-in front desk is on the 3rd floor of the building and there is not sufficient sign or instruction for the guests, which could be confusing for the first timers. The staffs responded to our requests in a timely manner in the first 1-2 days, but the pattern shifted to the negative direction in rest of the days during our stay. The front desk seemed to be always busy and there didn't seem to be enough maintenance staffs to accommodate everyone's needs (maybe due to holiday week?). The booking confirmation from the hotel claims daily housekeeping. However, our room didn't get a housekeeping service 2 days in a row, despite multiple requests made with the front desk.

Location is the best

Best stay ever for the first time in Aruba will return for a much longer stay. With friends and family to explore Aruba.

Wasn't much options available

The staff was very helpful in informing of ways to get around. Room service was a great perk since there are not many food options nearby. Breakfast was good except all meat options were pork, which is upsetting to someone who doesn’t eat pork. But other than that, it was a great stay.

The taste was subpar. What upset me the most is that I reserved a suite and paid for a suite but I only got a standard room and the 3 of us had to be squeezed into it for the duration of our stay. Also, the towels we were issued were dingy and frayed and they only had 2 sets in the bathroom, when we reserved a suite for 3.

Room was cleaned very late in the evening one day and not cleaned at all the next day. We always had to ask for clean linen.

Couldn’t have a shower because there was no water in the floor. Lost my reservation of the restaurant waiting 1.5 hour to p