Hotels.com completely messed up the booking as we arrived the countyard said they do not do bookings through Hotels.com and we need to pay to be able to stay for the night and then try and claim it back from Hotels.com. Now trying to get in touch with Hotels.com was a whole other ordeal on it self. Cost me almost as much at the booking just to try and get in contact with a person that can help! Worst experience yet and I am a well traveled person that will definitely not recommend booking through Hotels.com!