The room was spotless, and the staff was very helpful. Everything seemed flawless from restaurants in the area to walk ability. I would recommend this place for your room to stay at for the night.

There was no hot water so showers were cold. Maintenance came, but did not change anything. We were offered 4 drink vouchers, which we didn’t take. There was a rat crawling around inside the dining room to which the server on duty responded with “He’s there often.” Management said they’d take care of the problem after assuring me the kitchen and dining room were pest free. I then sent them a video of the rat in the diningroom so they could see it wasn’t pest free. Also, diningroom cushions are stained and dirty. This hotel was rated 8.6, which normally I would not stay at, but it’s where my daughter had booked two rooms and was staying so I stayed hoping the low reviews were due to a lack of amenities. This was not the case. This is really a 3 star hotel at best. It’s not a 3.5 or 4 as advertised. If we were staying more than one night I would have asked for a refund so I could go somewhere more comfortable.

I think the room was nice and the location was convenient but the customer service needs improvement. They had an overall lack of urgency during check-in. I watched the guy at the counter walk back and forth on his phone and he then proceeded to help someone else ahead of me. There was an overall matter of fact attitude towards most questions

Room was clean with plenty of towels and wash cloths. Loved the touch of a black washcloth for makeup! Restaurant was nice with string drinks. The pool was warm and very clean!

Really nice

The rooms weren't clean. The floors were sticky - especially in the bathroom and so were the door handles. The shower was in need of a proper scrub. We were originally assigned a room right above the gym (#702) and were awaken at 5:30am by the noise of the dumbbells or heavy weights being thrown on the floor. I can't imagine why a hotel would even built rooms next to a gym. Request not to be in room #601(next door) or #702 (right above). We had lunch at the restaurant. Staff could barely speak English. We were also charge for a Restaurant Service Charge of 21$ ! When I asked was it was I couldn't get an answer besides that it wasn't the tip and I add to leave tip on top of that expensive bill. Front desk staff were more concerned by their cell phone than by the clients waiting in line to check-in. If the manager didn't tell them to assist the next client they would be glued to their phone. Poor management. The only positive point was the location. Few blocks from many dining options and shopping.

The floor was dirty and the employees were rude.

The wall decor was very nice , but the beds are very uncomfortable

The check in host , he was amazing

We checked out on the 8th and still haven’t received the $300 deposit that should have been returned

There was no complaints to be made. I enjoyed my stay. Will come back again in the future

Didn’t eat breakfast

Staff was amazing, almost everyone of them can talk in Spanish so that’s a plus, and they were so nice. The room was super comfortable and clean with a good view. (I was in the 14th floor) I didn’t get to eat in the restaurant at the hotel, but the menu looked good and the prices are reasonable for being in Miami.

Very nice hotel. Inviting. Clean. Great staff

Yes

Clearly the room was never cleaned the bathroom was disgusting the bed has so much dirt buildup under the mattress you can see it is as it is exposed They never even wipe vacuum anything I will never ever stay here again!

Very clean, beds super comfy, front desk staff very prompt and helpful. Checked in early as our flight was early, our room wasn’t quite ready so they held our bags while we went to have lunch. They called 20 minutes after we left to say our room was ready. When we got back later to check in, they had upgraded us! Second time staying here before our cruise, and would stay again!

Every thing was excellent

Idk

All the staff was super the atenccio they have and + it was my bday it was very nice