Overall Ratings & Reviews The Leonardo

Wonderful staff. Beautiful room. A fantastic experience overall.

The leonardo just is on another level.if only they can get the breakfast up to the same level to match the hotel...

If you want luxury then stay here! One of the best accomadations i stayed at in Sandton! My regret is i wished i stayed longer. Also amazing customer service. Rooms were also very comfortable. A must when staying in Sandton if you want luxury.

Great place

Exceptional unit and beautiful building, lobby and amenities. Great location close to Mandela Square, Sandton City. Buffet breakfast was quite average compared to the otherwise exceptional unit, building and service.

Great location, beautiful property and excellent service.

It's always like home for me whenever I stay at The Leonardo

5/5 Star hotel located in Sandton. Definitely top tier and on par with many equivalent 5 star hotels in America 🇺🇸

Awesome anniversary overnight stay

The building is lovely. It seems that we got an upgraded room - larger than I recalled reserving. We happened to mention it was our anniversary and the staff sent a sweet snack box to our room with complimentary juice. Great customer care!

During my stay, I approached the front desk to report an issue with my internet connection. Unfortunately, the response I received from the gentleman at the reception was both arrogant and unprofessional. He suggested that the issue might be due to my watching Netflix, a remark that I found both presumptuous and inappropriate, particularly as I was not streaming anything at the time. Even if I had been, such a comment would have been out of place. When I asked whether watching Netflix posed a problem in a five-star establishment, his reply was that The Leonardo is not a hotel but a residence. This condescending attitude is not what I expect from an establishment of your reputation. I believe that all guests should be treated with respect, and such dismissive behavior is unacceptable. I trust that this matter will be addressed promptly to ensure that similar attitudes do not persist in the future.

I stayed two nights at the property. Unfortunately, for both nights the WiFi did not work properly and I had to activate the roaming service to be able to work. I complained to reception and they ended up giving me 3 different WiFi codes for those two nights. I decided to personally go and explain the issue, and the answer that I got was rude and uncalled for. The receptionist was arrogant and passive agressive. I’m deeply disappointed. It’s a shame that such a nice property has this type of service. It’s my first and last time at this location. The infrastructure is very good but I personally had a horrible experience with service.

Excellent for business. Highly recommended.

Beautiful, large room with patio with great views. Rooftop bar was also very nice.

Rooms are very nice. This hotel has some serious power issues. Power was out for over 12 hours in one of the rooms.

Loved the location and that it is within walking distance to Mandela Sq. The living space is very big, with a downstairs kitchenette and lounge and upstairs sleeping area - it had a studio feel to it, with lots of privacy. The kitchen was well stocked. The sheets were beautiful and I slept very well. I note that since it does not have a work area, the Leonardo is not marketed as a business hotel, but more for luxury leisure stays, is this the case? This notwithstanding, it is a great place to stay (and one can use the dining table downstairs). I hope to return soon and stay on an even higher floor to better enjoy the views over Sandton.

Outstanding service, outstanding views, and top quality food.

This is an excellent accommodation I want to extend for 2 more nights

Had a lovely romantic stay for the evening, so stunning and so central

The property is wonderful and suitable for a family stay with excellent location