8.4
Very Good
From 475 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Traveller Reviews Acantilados

Number of reviews per page
20
40
Top reviews
Stacy
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great
Shawntay
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This property is very dated. There's only 1 restaurant and the food is not good. They need to fire the entire kitchen. The staff is very nice and accommodating which was a plus. The rooms are large but dated. The beds are very comfortable which was a plus. For the price I wouldn't recommend this hotel. The location isnt near anything so you have to go El Tunco beach. El Tunco was the highlight of the trip, stay over there instead.
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carloa
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Over price and extra charges, breakfast is very limited, charge even for milk for the coffee, furniture in room very poor condition, drapery with holes, doors, tables damaged
carloa
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Over charge for everything, dirty, service is terrible unprofessional
Dolores
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everyone was super nice
Tania
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The infinity pool is beautiful. Breakfast was delicious. Staff was very friendly.
Frank
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Loved the place. Would stay here again in the future.
Frank
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We are definitely coming back again.
George
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice property, horrible service, average food, worst steak in the world. If you are expecting quality food, beverage, and customer service, skip this hotel. Problem is, there are not better alternatives in La Libertad area.
Génesis
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I booked a stay at Acantilados Hotel in El Salvador through Expedia, but when we arrived after a five-hour drive, we were told by the hotel that our reservation had not been recorded in their system. Despite showing our Expedia confirmation, the hotel said there was no room for us, and their only proposed solution was to send us to a low-quality two-star hotel next door—for the same price we had paid for a stay at a high-end property. This was not an acceptable solution for us. The staff tried to help by recommending another hotel, but that option also did not meet any reasonable standard. As it was already very late at night and we couldn’t find suitable accommodations, we had no choice but to drive all the way back home. This experience completely ruined our weekend plans. To make matters worse, days later, we still haven’t received a refund, nor have we received any meaningful support from Expedia to make this right. This situation was not our fault, and it’s unacceptable that a reservation made and confirmed through Expedia would not be honored at check-in. I urge Expedia to review its processes with hotel partners and to resolve this matter promptly.
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Juanita
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

A/C leaks into the room , floor in room is wet underneath. Very unsafe . shower tile very slick and unsafe
Fayette
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We wanted to relax and this was the perfect place. The pool is absolutely beautiful and the staff are very nice. It’s close to El Tunco and local dining.
Anthony
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Highly Highly Recommended! Great Beach View. Great restaurant on the property! BEST hotel in La Libertad. 5 stars!
Daniel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very nice property staff was great. Had a good time.
Julia
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

First impressions make a difference and this is why they need to spruce up their parking area. Also the front desk was not ready to receive me and they had to look around for someone to check us in. Aside from these hiccups the room was spacious and clean and the restaurant service was great.
Ekco
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

It was nice
Chareese
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

This hotel was beautiful. The staff were amazing and helpful. 10/10 would recommend. Breakfast was the only thing included but it was delicious. & the view is amazing
Noelia
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The beach pools were unique to swim in. I enjoy the ocean view i had from my room and the infinity pool was great! Love the pool service.
Nelson
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Location was excellent, however I was not provide the VIP upgrades or amenities, food was terrible, for both diner and breakfast, do not recommend to eat there.
Norma
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

They will trick you; I made two reservations one through Expedia and a second one through booking and Acantilados cancelled both stating that the credit cards did not get through, then Acantilados sent me a link to pay the reservations directly with them at higher prices. when I got to the hotel they had a different room for every night. I would not give them a dollar again. They are dishonest business.
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Number of reviews per page
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