Beautiful clean hotel, staff was friendly and accommodating, great location close to el Tunco beach

The staff was great and the views was amazing

For the value the room should be kept better, drain cover in the bathroom was in cover / cover loose no screws. How do you feel seeing hole in the batt room in an unfamiliar place. The worst experience for noise issue given there was a wedding, our room located under the banquet room, people screaming, laughing and why worst part floor stamping and screeching notices perhaps from moving chairs or tables from 9:00 pm to 12:30 am unfortunately no other places to go at this time for seniors. Very disappointed !

A guy in the restaurant was amazing, forgot his name but he had a mole on his nose, every restaurant needs to have people like him… best service ever…

Front desk staff was terrible

Staff is nice but not properly trained to provide service to the level expected for such price. For such a high price, the service and food leave a lot to be desired. Music is loud, some of the guests are also loud.

Beautiful hotel, the views were incredible and the beach was accessible from the hotel.

Room was spacious and clean. We loved the pool and view. Breakfast was good. Only thing needs to be addressed is the elevator notice. It kept us awake.

Putting bad service

Excellent stay. Staff was courteous and helpful. Rooms and overall facilities very clean. View and sunsets were great!

Everything was perfect

Great service from beginning to end!

I love the view and the room bed and clean

Great

I've stayed here many times. One of the things I enjoy is a nice cup of coffee in the morning while enjoying the view of the ocean. Something has changed with the coffee they serve. Essentially the coffee is extremely weak. Perhaps it's a way for saving money, but very disappointing for the consumer who pays a fair amount to stay here. Staff are always nice and helpful.

The Hotel was pretty clean, beds not too Comfort ; The room

Loved the accommodations, however, more activities to enjoy would have been wonderful.

Very professional

Beautiful property

The hotel is beautiful and clean. The view is amazing! We had the pool to ourselves for a couple of nights, which was very nice. The front desk was courteous, for the most part. The restaurant was clean but the food is quite expensive for the quality. The breakfast menu (included with the rate) is basic. If you order milk with your coffee, you have to pay extra for said milk. If you order orange juice and a bottle of water, you have to pay for either. The food takes a long time to arrive and it is usually cold. If you order pupusas, for example, and you ask for extra curtido, it will take 15 minutes to get it. Once the food is served, you are pretty much on your own. If you tip the waiters well (on top of the already mandatory tip added to your bill), they will give you the VIP treatment, which I highly recommend….but you will still have to wait when you ask for extras. We had problems with the toilet, which got plugged but was resolved while we were out. On both Friday and Saturday evenings, there was a wedding on each night. The music was excessively loud until midnight. We were told by the reception that it is what it is. The hotel is situated in a very accessible area to other beaches, which is nice. The security at the hotel is tight.