8.6
Very Good
From 639 reviews
Cleanliness

9.2

Room Comfort

8.6

Service and Facilites

9.0

Traveller Reviews Palazzo Firenze

Number of reviews per page
20
40
Top reviews
Jan
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Super fint hotel, rent og pænt God morgenmad Fint pool område med bar
Leo
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent service and pool on roof top.
Claudia
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Lovely front desk staff. I will be back!
Maurizio
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The hotel and its staff were perfect! Helpful from start to visit and the hotel is well maintained Great breakfast and outdoor area with pool also nice Defo a good location also close to the train station
Ricky
icon-with Partner
with Partner
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nothing Dangerous area dirty hotel with bugs and danger
Kristian Duelien
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Breakfast was bad. No gym.
Eric
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Highly recommend hotel. An oasis in busy Naples. Very close to everything, especially Napoli Central. Breakfast on Terrace was good.
Daniel
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Clean, and conveniently located from the train station and the airport. The breakfast was very nice.
William
icon-with Partner
with Partner
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The room was alright but the shower towels in the bathroom smelled funny and one appeared dirty. I asked the front desk for another towel and he said “no. Tomorrow morning.” Overall the staff was not welcoming or nice.
Bernadette
icon-with Friends
with Friends
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Very clean,staff brilliant was so caring for my friend who had a fall.
mark
icon-with Partner
with Partner
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful hotel in downtown section of the city. Local area a bustling part of town with a wide cross-section of humanity. Very similar to lower east side of Manhattan. Front desk clerk Giovanni was excellent. Incredible full breakfast
Heather M
icon-with Partner
with Partner
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The hotel is beautiful. The staff is friendly. The breakfast was wonderful! The location/area, although convenient to metro/ train was not safe. We felt very uncomfortable walking in this area
nikolay
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Friendly staff, good breakfast, clean room, close to train station
Marianne
icon-with Partner
with Partner
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Perfekt läge, rent rum.God frukost.
Mats Arent
icon-with Partner
with Partner
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

As a diabetic and vegetarian, the selection at breakfast was too limited. We assumed the hotel was non-smoking, but the smell of smoke was noticeable in the hallway and sometimes also in the room.
Andrew
icon-Friends and family with Friends
Friends and family with Friends
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Yes
Ian
icon-Friends and family with Friends
Friends and family with Friends
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

great hotel - super clean and new - brilliant front of house team
David Christopher
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Very nice room with plenty of space. Cleaning was great , staff were helpful and attentive.
Elizabeth
icon-
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

I have very mixed opinions on this hotel. Some things were great : Location less than 4 min walk from the train station. Close to many areas and only 30 mins walk to port. Room size was comfortable for one person. Shower was excellent with lovely toiletries. You have lots of options at breakfast. Food is of a high quality and staff welcoming and helpful. The following would have made my stay more comfortable given I was there for 4 nights One complementary bottle of water Access to coffee / tea making facilities in room or reception Wine available in minibar Tissues available in bathroom However my main complaint was the heat. The room was extremely warm. You can’t control the temperature well in your own room. I woke up a lot due to being too hot. It was too noisy to keep my window open as I was overlooking a busy street. I did open it periodically. I enjoyed my stay here and while I have listed 4 small suggested changes my main reason for not giving 5 stars is the room temperature.
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Beth
2.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

WORST HOTEL WE HAVE EVER STAYED AT. TERRIBLE STAFF. NO WIFI. NO AIR CON. NO SOUNDPROOF ROOMS
Number of reviews per page
20
40