Clean, and conveniently located from the train station and the airport. The breakfast was very nice.

The room was alright but the shower towels in the bathroom smelled funny and one appeared dirty. I asked the front desk for another towel and he said “no. Tomorrow morning.” Overall the staff was not welcoming or nice.

Very clean,staff brilliant was so caring for my friend who had a fall.

Beautiful hotel in downtown section of the city. Local area a bustling part of town with a wide cross-section of humanity. Very similar to lower east side of Manhattan. Front desk clerk Giovanni was excellent. Incredible full breakfast

The hotel is beautiful. The staff is friendly. The breakfast was wonderful! The location/area, although convenient to metro/ train was not safe. We felt very uncomfortable walking in this area

Friendly staff, good breakfast, clean room, close to train station

Perfekt läge, rent rum.God frukost.

As a diabetic and vegetarian, the selection at breakfast was too limited. We assumed the hotel was non-smoking, but the smell of smoke was noticeable in the hallway and sometimes also in the room.

Yes

great hotel - super clean and new - brilliant front of house team

Very nice room with plenty of space. Cleaning was great , staff were helpful and attentive.

I have very mixed opinions on this hotel. Some things were great : Location less than 4 min walk from the train station. Close to many areas and only 30 mins walk to port. Room size was comfortable for one person. Shower was excellent with lovely toiletries. You have lots of options at breakfast. Food is of a high quality and staff welcoming and helpful. The following would have made my stay more comfortable given I was there for 4 nights One complementary bottle of water Access to coffee / tea making facilities in room or reception Wine available in minibar Tissues available in bathroom However my main complaint was the heat. The room was extremely warm. You can’t control the temperature well in your own room. I woke up a lot due to being too hot. It was too noisy to keep my window open as I was overlooking a busy street. I did open it periodically. I enjoyed my stay here and while I have listed 4 small suggested changes my main reason for not giving 5 stars is the room temperature.

WORST HOTEL WE HAVE EVER STAYED AT. TERRIBLE STAFF. NO WIFI. NO AIR CON. NO SOUNDPROOF ROOMS

The room was clean and the staff friendly and helpful. The breakfast was plentiful. Some small downsides. There was very little storage space in the rooms, so we had to live out of suitcases. There were several small steps along the corridors, making it hard for the mobility impaired. The location is mixed. It is close to the station, metro and buses, which is good. There are plenty of good restaurants nearby (which is fortunate as there is no restaurant in the hotel beyond the breakfast room.) The main streets seem basically safe enough (although we had to stop a pickpocketer stealing from our backpack outside the hotel) but the side streets felt dubious. None of this detracted from a good stay.

The staff were very friendly & helped make my staff a hassle free affair. The Breakfast was 1st Class, great fresh food & plentiful.

Yes

Helpful friendly staff. Breakfast was excellent with many choices. Beautiful hotel and convenient to much of the city.

Room spotless. Reception very helpful

Good location, very close to the railway station. As they were overbooked, we got a twin room even tho we booked the queen room. So was not keen on that and the staff was a little rude about this.

The stay was fine fridge did not work on my return I have a charge of £182.00 I have tried ringing 20times permanently engaged The email system blocks you sending a direct email So I have reported it to Hotels.com but have had no answer as yet It had spoiled the trip and not being able to get a response in this day and age is ridiculous