8.2
Very Good
From 47 reviews
Cleanliness

8.6

Room Comfort

8.0

Service and Facilites

8.2

Traveller Reviews Russel Hotel

Number of reviews per page
20
40
Top reviews
Pacifique
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great hotel services, Great customers services, cleaned building, thank you very much, God bless you.
Angela
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We use this hotel for work a lot. All our staff like it. I highly recommend if you are looking for a budget friendly hotel option.
Angela
icon-Business
Business
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This is an excellent budget hotel. Staff are lovely. Rooms are clean.
Angela
icon-Business
Business
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

This is the hotel we use on a regular basis when in Kampala for work. The staff there are very friendly, the beds and pillows are comfortable, the breakfast is okay. It’s a fantastic value-for-money hotel. Downside - only a couple of local TV stations; no movie channel. Parking can be an issue sometimes, but the hotel really try hard to accommodate us on this. And no fridge in a standard room. Other than these few minor items, the budget hotel is really great!
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Angela
icon-Business
Business
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Central location. Staff are lovely. Parking area is too small which can be difficult. Some rooms are noisy.
Angela
icon-Business
Business
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Comfortable bed. Average breakfast. No bacon. More Ugandan style breakfast buffet. Staff are really friendly and they all do an excellent job. Parking is terrible as the car park is too congested; if you choose not to leave your keys, it takes 20 minutes to get your car in and out.
Angela
icon-Business
Business
6.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Bed and pillow were super comfortable. There was a loud mechanical noise outside our window for hours during the night - very annoying. Staff are fantastic. Very friendly, polite and efficient. They really try to meet your needs. No mini fridge so no cold drinks. No coffee in room - only 1 teabag and 1 cup for 2 people. Universal power sockets which is fantastic. Parking is so full with non-residents cars that they ask you to leave your keys. I refused and they accommodated me but it took about 30 minutes of stuffing around before I could park and leave. Overall, it’s 3 star accommodation in a central business location. But in need of some room refurbishing.
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Angela
icon-Business
Business
6.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

Nice 3 star hotel. Rooms get very hot. Food is okay. Rooms are clean.
Vincent
icon-Business
Business
10.0
/10
Reviewed 104 week(s) ago

Hotels.com verified review

Everything was fine except WiFi in the room.
Justin
icon-Leisure
Leisure
10.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

My son stayed here and what made HBT a great experience for him was THE STAFF! Thaey were very accommodating to all of his needs. He also loved the breakfast. As a mother, I'm sending out a thank you to the staff for taking such good care of Justin :-)
Tito
icon-Business
Business
8.0
/10
Reviewed 112 week(s) ago

Hotels.com verified review

My stay here was good! This hotel needs to think of getting a spacious location.
Barbara
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 116 week(s) ago

Hotels.com verified review

Needed a couple nights before heading on safari/gorilla trekking, etc. Surely, there is better in Kampala. The location was good to meet up for a city walking tour, but the area is noisy, rooms were hot and breakfast not very good. No good restaurants nearby that we could find. The staff were friendly but lots of key issues and excess waiting to sort things out.
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Verified traveler
icon-Business
Business
2.0
/10
Reviewed 136 week(s) ago

Hotels.com verified review

This was about the worst stay i have had in any hotel. The hotel failed to deliver even on the very basic items as stated on its site. They ran short of beddings and I had to ask severally for pillow cases for my room and the staff were largely unresponsive.. even spotted a couple of small roaches in my room...not recommended!
mubarak
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Nice clean place.
Philip
icon-Business with Friends
Business with Friends
6.0
/10
Reviewed 146 week(s) ago

Expedia Group verified review

Staff was fine, and helpful. Bed was uncomfortable.
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 151 week(s) ago

Hotels.com verified review

Amazing stay. The staff was very friendly and I think they deserve not only kudos but a raise.....
Bereket R
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 154 week(s) ago

Expedia Group verified review

Very good place to stay, friendly staff.
Josephine
icon-Business
Business
6.0
/10
Reviewed 179 week(s) ago

Expedia Group verified review

The hotel was clean and rooms were just aa i saw in the photo. However, my room windows were faulty and leaked in water that started flooding my room. Thank God i was moved to another room. There was noise along the corridors of the 5th floors by staff in the morning. The gym service was great but they can improve on the hygiene
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Marion
icon-Business
Business
10.0
/10
Reviewed 179 week(s) ago

Expedia Group verified review

I enjoyed my stay in my comfortable room and the excellent breakfast
Philip
icon-Business
Business
10.0
/10
Reviewed 182 week(s) ago

Expedia Group verified review

Room maid and reception guy who advises on connectivity were superb. One restaurant room delivery got lost and I was hungry for 2 hours.
Number of reviews per page
20
40