Overall Ratings & Reviews Russel Hotel

Nice 3 star hotel. Rooms get very hot. Food is okay. Rooms are clean.

Everything was fine except WiFi in the room.

My son stayed here and what made HBT a great experience for him was THE STAFF! Thaey were very accommodating to all of his needs. He also loved the breakfast. As a mother, I'm sending out a thank you to the staff for taking such good care of Justin :-)

My stay here was good! This hotel needs to think of getting a spacious location.

Needed a couple nights before heading on safari/gorilla trekking, etc. Surely, there is better in Kampala. The location was good to meet up for a city walking tour, but the area is noisy, rooms were hot and breakfast not very good. No good restaurants nearby that we could find. The staff were friendly but lots of key issues and excess waiting to sort things out.

This was about the worst stay i have had in any hotel. The hotel failed to deliver even on the very basic items as stated on its site. They ran short of beddings and I had to ask severally for pillow cases for my room and the staff were largely unresponsive.. even spotted a couple of small roaches in my room...not recommended!

Nice clean place.

Staff was fine, and helpful. Bed was uncomfortable.

Amazing stay. The staff was very friendly and I think they deserve not only kudos but a raise.....

Very good place to stay, friendly staff.

The hotel was clean and rooms were just aa i saw in the photo. However, my room windows were faulty and leaked in water that started flooding my room. Thank God i was moved to another room. There was noise along the corridors of the 5th floors by staff in the morning. The gym service was great but they can improve on the hygiene

I enjoyed my stay in my comfortable room and the excellent breakfast

Room maid and reception guy who advises on connectivity were superb. One restaurant room delivery got lost and I was hungry for 2 hours.

It is a old hotel, no in room coffee or tea making, no fridge and aircon is weak. Sound proofing is bad

Absolutely everything from the booking to the taxi back to the airport was fantastic. Joseph on reception was excellent. All the staff were so friendly and welcoming. The breakfast was very good with a wide range. The restaurant / bar was busy and had a nice atmosphere. It’s popular with the locals too. There were several small graduation parties whilst I was there. Great for people watching. The hotel felt very safe. Probably best not to wander out after dark if you don’t know the area. I will definitely book this hotel when I’m next in Kampala.

I liked the town center location, the view from my window and staff kindness. I did not like showers in the tube, there are no curtains to prevent water splash outside the tube. Afterwards all bathroom's floor is wet.

Right in the middle of downtown Kampala, clean rooms, nice staff, decent breakfast. It shares a building with a small shopping mall. The Cafe gets lively with locals in the evenings after work.

Great business hotel. The rooms are spacious and comfortable. Air conditioning could be more powerful (effectiveness is weakened because windows seemed permanently open). Rooms are clean and cozy - breakfast is amazing. Highly recommended

Great location, great helpful staff. Nice clean room. Some traffic noise until late. Very nice price. Great restaurant, great food. Sometimes there is water (bottled) in the water cooler.

Friendly hotel, friendly staff, good food, great location for business and leisure.