The room was run down and it was incredibly loud at night to the point that we couldn’t sleep because of drunk people yelling all night and motorbikes zipping down the street. But what really made us mad was the false advertising of the “daybeds” (lounge chairs” being reserved for hotel guests. They were absolutely NOT. We had to argue to get 2 chairs (they said no more were available and that had to wait for the cruise ship tourists us to leave to get some). Meanwhile, there was a whole stack of chairs available, they just didn’t want to set them up for us. We had to argue with them to get them and finally they gave us 2 half busted chairs. We would never return to this place or to Mahahual in general. We only went there for diving and found that the whole town is a total trash filled, overpriced bust. There are a million better places in Mexico, avoid this place at all costs unless you enjoy being ripped off and surrounded by a bunch of uncultured cruisers.

The view was nice. The room clean. The bathroom was not the best. Limited hot water and odd setup. The toilet getst wet every time you shower because it’s just open. Also it says there are laundry facilities but there are none. You have to walk a few blocks to a service that will wash for you and give it back to you in the afternoon. Staff was nice.

Great staff, great place

The staff at El Fuerte were definitely a highlight — very helpful, kind, and supportive throughout our stay. The rooms are a bit outdated, but they were clean and perfectly fine for what you’d expect at this level. There was a slight humid, musty smell at first, but it went away quickly once the AC was running. Overall, I’d rate it about 2.5 stars. Nothing fancy, but comfortable and pleasant — and I’d stay here again.

It can use a little upgrade, for the price was very good. The service was very good and food excellent .

I recently stayed at this hotel, and I cannot emphasize enough how disappointed I am with the entire experience. The photos online are extremely misleading and do not represent the actual state of the property. We booked this hotel because it was advertised as a three-star, but I can assure you, it couldn’t be further from the truth. To start with, nothing worked in our room. The TV was completely useless, and the internet was nonexistent. We reached out for assistance multiple times, but despite our efforts, no one was available to help us. It was incredibly frustrating to be ignored, especially when you're paying for a service that is clearly not being delivered. I would not recommend this place to anyone. If I could give it zero stars, I absolutely would. There are plenty of other options out there—do yourself a favor and steer clear of this one.

Great location, ocean views from the front balcony.

The room was great! I had a balcony overlooking the sea. I sat in the living room half the night just looking out the window at the well lit beach, while pretending to do work on my laptop. Downstairs, the restaurant had a nice vibe. I had the grilled shrimp tacos. They were amazing! I should have gotten an order for the road! Everything was great, from someone from reception walking me to my room, to the easy on-site parking. I will definitely be back.

The check in process was easy. All staff was very helpful. The receptionist even assisted me in carrying luggage. The beach club was awesome. Great food and drinks. Abraham was very hospitable and energetic. We will definitely return to this hotel and recommend it to anyone interested in a great location.

Ana was great at check in and was able to answer any questions my wife or I asked during our stay. Yes I would stay here agani!

We had a lovely 5 nights in Mahahaul, the hotel is in a prime location, we ate in their restaurant a few times and the food was very good and prices reasonable.

Great place ideal location. However, the shower was very slippery

Very noisy

Kitchenet found the places to buy groceries, great restaurants close by. Get your place on the beach before the cruise ship people.

Property is located facing the beach, cleanest beach front.

Great food and beautiful Beach

Property was clean and all the staff where very helpful.

The staff was amazing! Very friendly and quick to help with anything we needed. I also liked the location very much! My disappointment was the Wi-Fi did not work. We were working remotely so this was very important. The Wi-Fi at hotel was out 95% of the time. They also lost power on our last day. Outside of that, the property and rooms were clean but felt very outdated and run down. I guess typical in a beach town but did make it feel as though we over paid for the accommodation. The bed was comfortable but pillows felt very hard and stiff. They also only gave top sheet with no comforter so was very chilly at night without a blanket.

Comfortable bed, nice room with balcony/table/chairs. Large bottle of water provided. Small fridge and cooking facility. People with mobility issues would have difficulty because of no elevator.

Great staff, beautiful beach, lota if sorrounding areas for dinning and local fiod and snacks