Spilled a bit of bottled water on one of the tables which turned to a water stain. Hotel wanted to charge me $50 to fix. I fought back and they brought the charges down to $30. Really? I removed most of the water stain, but these places know when someone from the US stays in their hotel and try to find ways to exploit you. The problem would have been resolved with some wood cleaning spray if I had any… Stay away from this place!

Good value for the money

Hotel located within walking distance to town. Staff was great and the food was excellent. We had beautiful views of the Chimborazo. Will definitely stay there on my next visit to Riobamba. Also the spa and pools at hotel were awesome.

great

Overall the facility is excellent the food and breakfast is the best, But I book the hotel because of the pool and hot bud top

Great place to stay! Highly recommended!

Un lugar muy bonito

The hotel was well located, clean, the ambiance was great. The art displayed around the hotel was superb. I didn’t like the restaurant, it was pretty average. The decor was nice but the food was just ok.

I keep feeling strange smells in the room. It is like the exhaust gas of a car or generator. The hallway is dark, and I can hear a piano sound from the lobby in my room. Room is easy to penetrate the sound from outside.

Amazing spa, clean hotel, lovely for a weekend retreat

Perfect

Unbelievable hotel with great South American artwork throughout the entire property. There are courtyards, sitting areas, and beautiful architecture and furnishings. The pool and spa are top shelf. The restaurant has amazing food and great service. This is One of the nicest hotels I’ve ever stayed at in South America. Check out the view of Chimborazo from my room! No filter added.

I prepaid for two nights though Expedia for my wife and myself. When we got their, they said that we owed an extra $30 per night because the reservation only showes one guest!! This is Riobamba and we're are now paying higher prices to stay here than a 4 star hotel in Quito. The next day we wanted to use the pool and they wanted to charge us $12 per person to use it. The last day of our trip the power was out and we had no water, lights, WiFi or bathroom facilities. They refused to compensate us for this even though we are paying top dollar for this hotel. Overall, the Hotel was nice and clean but I felt it was way overpriced for service and amenities it offers. I believe the staff took advantage of us because we were foreigners and customer satisfaction was last on their mind.

Very nice hotel with modern amenities. Excellent location. Staff very attentive and helpful.

Great brand new hotel close to center of the town. Excellent restaurant with great choices. Very helpful staff who go out of their way to make sure that customers are happy.

Excellent decor and fittings. Very comfortable rooms which were spacious and modern. Staff were super helpful in finding us a nearby gym to use when the hotels gym was out of order.

Maravilloso Hotel

En general, nuestra estancia fue estupenda; disfrutamos mucho del hotel. Es un hotel moderno con excelentes instalaciones, como el restaurante y el spa, que incluye piscinas y baño de vapor. Sin embargo, al llegar, nos asignaron una habitación ruidosa debido a la proximidad de bombas de agua, lo que nos impidió dormir bien, así que le pedimos al recepcionista que nos cambiara de habitación. La única persona disponible en ese momento era el guardia de seguridad. El guardia de seguridad fue muy amable y nos ayudó a cambiar a nuestro personal a la otra habitación que solicitamos, ese fue el único inconveniente que tuvimos.

Lindo hotel, excelentes servicios, muy amable y completa atención por parte de todo el staff.

Ok propiedad limpieza e instalaciones.