Upon arrival at the property, I was informed that they didn’t have a room available for me, even though I had prepaid. The owner/manager was very argumentative, and told me it wasn’t her problem. She told me to deal directly with Hotels.com, and that she would not be able to issue me a refund.

Room was clean and spacious. Hotel is next to freeway. Very very noisy. Decent if you are on a budget. Location is good. You will still have to walk across the walkway over freeway to get to walkable areas. Also, the major parks and the popular areas are a 15-20min walk so, be prepared to walk there.

Modern and clean property. Always someone at the desk to open the door for you or get what you need. The area across the street is nicer and there’s good restaurants within a 10 minute walk. There’s always traffic stopped outside 24/7 but luckily not too loud. We could sleep through the night. Very comfortable bed. The only thing bad about the room itself was the sewer smell coming from the shower. Keep it closed and it’s tolerable. A good place if you don’t want to pay too much to be in the Condesa.

Great location, great spacious room

The room was clean and plenty big for the two of us, the shower awesome, the terrace area beautiful. The location was centrally located to several nearby areas.

Suffered communication language,difficulties, the host organized wrong day trip, also prepaid late checkout was canceled in the last moment Although the room and the facility was good and the manager and staff appeared sincere and honest about their error and try to bring some comfort

Amazing

This place is perfect. A couple of blocks from Chapultepec, walkable to many restaurants (some Michelin star), staff was wonderful and attentive, the apartment was super clean. We were comfortable and felt right at home!

I liked that it was clean , it felt safe with having a door man . It was close to attractions in walking distance. It did have a kitchenette but I felt they should have had paper towels and a hand towel for the kitchen . Also we had to ask for extra towels and they did not have wash cloths . We also had to ask for additional toilet paper as there was only one roll in a 2 bedroom condo . Overall we had a good stay just a few suggestions on providing towels , extra blankets in a condo of that size .

Very good stay in Condesa, CDMX. The hotel was very clean and cosy. The room was spacious and the beds were very comfortable. I recommend it!

Great property

Great stay

Found several amenities that were listed on the hotel’s page as being in the room weren’t actually present. Rooms are advertised as having a kitchenette but don’t. Housekeeping was virtually nonexistent. They didn’t clean our room the entire week-plus stay; we were lucky if we could even get soap and towels. Property has cheap fixtures, like a shower without a vent fan, and cheap windows that let in all kinds of noise and heat. Even the things it does have are in poor condition. The air conditioner in our room was hanging off the wall, and had no temperature control. It could barely dry the room, let alone cool it. Staff are friendly but the property is a dump. We won’t be back.

Very affordable and very clean. We liked it there. We will stay there again.

Great place to stay! The view and the cleanliness

The property is in a good locatio and easy walking distance to La Condesa neighborhood. The property is quiet and the one bedroom apartment is spacious. The bathroom is a really good size and the shower and toilet are in separate enclosures. The water pressure for the shower is good too and the water gets hot. The only words of caution is that the apartment does not have a heater that gets very warm. I believe the max the heater goes is about 73 degrees. So if you are a person that is always cold please be aware of this. There is an air conditioning unit in the apartment. I was told that it does get very cold in Mexico City so a heater is not usually necessary but then again that depends on your feeling of cold. Other than this heads up i really enjoyed my stay at this apartment.

Great apartment in good secure location! I would rent again.

If you're looking close a clean, budget friendly place, close to downtown then this might be the place for you.

You get what you pay for here. The cleaning staff forgot to give us our towels a couple of times and didn’t come when asked one day and no explanation was given. The actual room it self was clean and acceptable. The staff here were okay. There was one doorman who never said anything despite wishing him a good day every time he helped open the door. The road beside the hotel is pretty loud but with some ear plugs I didn’t mind it. If I were to do it again I would probably stay somewhere else but it did the job.

The property is renovated and clean looking. However, they gave us run down towels and they didn’t clean the floors as expected. They were friendly but lacked communication skills regarding cleaning the rooms and using the washer/dryer. We liked the property and the area it is located in but the staff needed better costumer service and professionalism when treating tourists.