Overall Ratings & Reviews Diamond Twin Tower Apartment Hotel

like a mini apartment. I had a good experience. but the checkout problem, the staff told me to checkout at 2pm, but when I got to the counter, they said it was 12pm and charged me more than 300k

Staff is very not accepting. Overall not friendly.

I arrived to the hotel and was greeted by what appied to be staff at Check in time. The girls said in a very rude tone,"you sit and wait, we are having dinner". Who are you, and what do you want? At 14:30pm, 30 minuets after Check in time, I was greated like that, an was told I must go away amd come back, after dinner. At that point we left the hotel in Disgust of what I saw. I wouldn't talk to a Dog like how the girl spoke to us. We will not be checking in or staying at the hotel, I demand a full refund, I have paid the full amount for 4 nights stay in this hotel. Because of this I paid for two flights to get back to bangkok. My flight hasnt taken off but you won't give me the money back. You and the hotel are effectively stealing my money. As I have not used the hotel and won't be getting the flight this friday that I paid for. So you and the hotel/airline are keeping all my money and giving me nothing for it. You can keep booking fee 's amd deposits, but not the full amounts if I wish to cancel the service because I was abused by the staff. I will take this to my legal team and take you to court if I am not fully refunded.

I booked 1 night via apps and decided to extend for a 8 nights, and guess what? No room cleaning service, even not refill drinking water. When I asked them to refill, I also asked if they can help to throw the trash, the receptionist lady said firmly NO. 😅 Seriously, this is quite an unique experience! You should come and see for yourself!

It's ok, clean, close to the event so no complaints