Overall Ratings & Reviews New Kingston Guest Apartment at Westbury

The service was uniquely atrocious!

Nothing to like

The property is well kept, the atmosphere relaxing, but most of all I felt very safe. The communication level however at first could've been better. The agent that I spoke with was very apologetic and very professional and courteous. Overall my stay was excellent. I'll recommend it to anyone seeking a quiet place away from home for a couple of days

Property was great i like the Property overall

The apartment was clean and tidy. The kitchen appliances and washer/dryer were a bit worn and dated.There were ac units in the bedrooms but not in the living room, dining area or kitchen which made these areas somewhat uncomfortable at times. Nevertheless, my overall stay was pleasant.

I booked this property in December for 4 nights when I got to the property the security guard wouldn’t let us in. They don’t even have a front desk. I contacted Expedia for a refund Expedia giving me the run around talking bout they have to contact the property. Now this property doesn’t even have a working phone number. So up until now I haven’t gotten my money back. DO NOT BOOK THIS HOTEL ITS A SCAM!!

Very clean and well appointed apartment. Just like the photos.

Very clean and comfortable and Mr Sheldon advised us on things in the area to day. We had a lovely dinner at a place call The Cove not too far from the apartment.

Stayed on Nov 20th because we landed in Kingston and did not want to drive to Mandeville, Flight delayed and we landed at 2am. The host was so patient and very helpful we booked with him again for 2 nights before catching the flight out of Kingston. We enjoyed the apartment and the service Sheldon provide.

The host Sheldon was professional. I had a business meeting and the flight delayed so we went straight to the meeting and did not check in until 11pm. Sheldon communicated effectively and set our expectations thoroughly and was on time to check us in and back at 6am to check us out. I would recommend this apartment to business travelers. Thanks Sheldon 🙌

The apartment was very clean, is seems newly renovated because all the amenities were spotless. The guard at the gate was very friendly and helped to arranging a car for us in the mornings so we could around. The property itself is a quick 2 walk away from Devon's House so the area itself is very central and safe. I was not able to walk to Bob Marley Mesuem (I dont like walking that much), because even be car it is 5 minutes but I think this is a good apartment where safety and being centrally located is concern.

The Westbury was having issues so we were put up and a Corp Condo that was excellent and everything was great except hard to get the place cooled off is the only issue.

Been there before and why i came back they look after things quickly and it is like coming home! Thank you sheldon! See you again soon!

We were disappointed when the manager came and asked us to pay more more because its in the fine print. The place was fairly clean but bathroom pipes hot water was difficult to retrieve. There was no lock box neither tv in master bedroom. My overall rating is in the middle

Was nice to be on the ground floor. AC not in living room, leaves it hot but we arranged the fan and made it bearable. Us Canadians like it COLD!! HAHA Was a nice 8 day stay. Secure and kept clean outside. HArd to get a good hot shower in the master bedroom shower, valve needs adjusting! Kitchen had sharp knives, this is great! Egg flipper has been burnt and needs to be replaced. Need a cutting board as well!

Stayed here in 2017, so it is our second visit. It was good then but it is far better now. It appear the owners have completely renovated this property. It is very very nice! Not that is wasn't nice before. My wife is very impress. Pleasant surprise for our anniversary. We try to spend every anniversary in the city where we met. The management have also improved their service. Sheldon was very professional and punctual. The apartment had all new amenities and we are very happy with the stay.

We had a lovely stay and peaceful very secure with security at the gate

Our check in was cumbersome as this isn’t a hotel but rather someone’s home. The owner wasn’t available and the door person was not very pleasant. No toiletries upon arrival so we had to put in a complaint since I had to shower with dish soap. The owner was nice and did some shopping for us, including groceries and even beer. After that incident, the stay went ok. Bed are comfortable, Internet is slow. Local area is nice.

Enjoyed my stay at this apartment. Staff very nice and did everything to make us comfortable.

We had a wonderful time the guards at the gate were so helpful we were able to have family and friends over the property managers were easily accessible I will definitely recommend Westbury to family and friends thumbs up👍🏾👍🏾👍🏾👍🏾👍🏾