The hotel smell very old and they have little mosquitos the blankes.are very old. Some staff are very nice.they charge.you for cleaning the Beach? Why well

The food is not so great , the servers are not so attentive food was the same almost every dayyyy … Bartenders were the best specially Israel love his atmosphere… Missed my shuttle back to the airport when I clearly asked the front desk if they had showed up but no towels for pool can only be giving to you before 4 which is ridiculous pool is open until 8 … it’s not a front beach hotel I would rate a 5 out of 10

Poco descuidadas las instalaciones

Staff was amazing they gave us a great ocean front room. Food was just OK drinks were good but a bit weak. It was quiet in the off season and would come back

Dirty. A/C not working. Rude staff. We didn't stay. Had to book another hotel.

The staff was really nice, especially the Bell boy Luis. Gines, helped us out everything he can, especially where to go for cheaper stuff. The only thing is the food, would like to eat more Mexican food instead of other kind, but overall great experience.

This all-inclusive hotel fell well short of expectations. The room, including the bed, was noticeably dusty, which triggered ongoing sinus inflammation throughout my stay and made it hard to relax. Basic amenities were lacking too—the towels provided had visible holes, the sink in the room was leaking as well and no drinking water was left in our room, which felt unacceptable for an all-inclusive package. The food quality was also poor, which was a letdown since dining is usually a highlight of this type of stay. Overall, the hotel's amenities didn't meet a good standard, and there seemed to be a lack of attention to guest comfort and satisfaction. Would I recommend it? Unfortunately, no. If you're considering this property, I'd suggest checking recent reviews closely and requesting a room inspection at check-in, especially if you have allergies or sensitivities.

Our stay at Hotel Imperial Las Perlas was much better than I expected after reading some online reviews. This is definitely not a luxury resort, but if you’re looking for an affordable hotel with friendly staff, good food, and a convenient location, it offers excellent value for the price. The hotel is showing its age, and the buildings could definitely use some renovations and a general cleanup. The rooms are basic—I would rate them around 2 out of 5. The furniture and amenities are old, and although the towels were clean, they have clearly been used for many years. Still, everything worked, and for the price we paid, the room was perfectly acceptable. The air conditioning was excellent and made a huge difference in Cancun’s hot, humid weather. One funny thing we noticed was that nothing ever seemed to dry because of the humidity! We only saw one cockroach outside during our stay. Since this is a tropical destination, it didn’t surprise us too much, and it certainly didn’t ruin our vacation. The hotel itself doesn’t have much of a beach, but a beautiful public beach is only a one-minute walk away. The sand is soft, white, and surprisingly comfortable—it doesn’t burn your feet, and it isn’t dusty, so your feet stay clean after walking on it. The water was warm, and we even spotted stingrays, tropical fish, and a few jellyfish. There was quite a bit of seaweed, but we still enjoyed spending time there. The food was one of the highlights of our stay. The buffet had limited

Staff was rude. Prices were highly inflated, besides a pool nothing else to do on resort. Photos online must be when the resort was new. The ocean area due to the boats is unable to be swam in. Water leeks in the room. Cockroch in my room. Limited restaurant hours. Would not recommend.

A lot noise for sleep is simple hotel and food

Habia cucarachas de las grandes en la habitation y holia a motel de paso

Outdated, beds hard as concrete, mold in bathroom, and food was terrible. Next to 0 beach. Pictures are well staged and very miss leading. Breaker box was missing breakers. Bathroom was missing mirror.

Yes, the room was clean and the staff was very courteous.

If you want to go to Cancun, be somewhere that is design and put together for Mexican tourism feel part of the Mexican resort culture, be surrounded by the wonderfulness of its people and experience a little bit more of the culture you may enjoy the Imperial. do not come here if you’re expecting a four or five star American Cancun resort experience. You don’t go to McDonald’s and pay a value menu price expecting to get the best ribeye steak you ever had. We thoroughly enjoyed our stay here. It was a great new experience. The location is perfect. If you enjoy getting out and exploring the area around you, you can jump on a bus for 12 pesos and it’ll take you just about anywhere you want to go in Cancun. You’re within 15 min walking distance of the ferry that will take you over to Isla Mujeres . You’re also within walking distance of Las Perlas Mall and youre 200 yards from the public beach. If you’re interested in taking catamaran party tours, snorkeling, or diving the marina that all the other hotels come to is right on your own little marina style beach. The buffets are more of a snack buffet than what you would expect ( nothing fancy at all) Everything here is on a small scale. If you dont speak Spanish just know this is a very much Spanish speaking hotel, you may be the only one speaking english so it can be abit challenging but thats what makes it adventurous sometimes.

Very nice

Staff was gteat, place was clean.

Well honestly at first didnt like but then i got use to it and it became a really good time because I met new people that were really nice and helpful and also it was really fun but beside the beach front everything was really nice the view in the morning was beautiful and the movies they played was spot on but yea I would actually go back to this holet like I’m literally waiting for rates

Perfect

Todo su personal son muy amables, y brindan un exelente servicio, es un lugar muy agradable me hacen sentir como en casa. Gracias por todo. All of their staff are very friendly, and provide excellent service, It’s a very pleasant place; they make me feel at home. Thank you for everything.

Some of the staff are friendly, and the ocean view from the room is truly beautiful. However, the beach is dirty, the quality of the food is very poor, and the building is old. The stairways are narrow and feel unsafe, and there is no elevator. If you are looking for a relaxing stay at an all-inclusive resort, I honestly would not recommend this place.