Polo Santa Monica

Explore Polo Santa Monica
7.8
Pleasant
From 190 reviews
Cleanliness

8.6

Room Comfort

8.2

Service and Facilites

8.4

Traveller Reviews Polo Santa Monica

Number of reviews per page
20
40
Top reviews
Diana
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The room was great and very close to the airport. However the service was poor. It took 2 e mails and several days to respond to a request I sent to book an airport transfer. When we arrived it had not been booked. Worse still the food we ordered was awful. Dry, recooked chips… and it took 45 minutes to arrive despite us being the only customers. The staff were rude, and more interested in their puppy than serving us. The puppy pooed on the floor of the restaurant.
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Greg
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Located close to the airport. Due to flight delays we checked in to freshen up just 2 hours before checkout. The front desk staff was very accommodating. Helped us locate our taxi to Ollantaytambo as well. This is a great place for a overnight stay close to the airport.
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Nice hotel
Neil
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The room (410) had a great view over the airport and the shower was fantastic. The only complaint was that we had a 3 bed room and one of the beds had hair and dirt in the bed. We only needed 2 beds so it wasn't an issue.
Tamieka
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

It was ok property was like 8 out of 10 it’s like out of the city so you have to take a cab for every
Maricela
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

We Chan
Garry
icon-Leisure
Leisure
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

A great [low cost] choice for a short stay for one or a couple.
david
icon-Leisure
Leisure
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Staff were very kind
Hazel
icon-Leisure
Leisure
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The hotel wasn’t close to the city center rather in a residential area, hence more quiet. The room was clean, bed comfortable. The only negative I can see is a tub in the middle of the room. It was weird.
Sergio
icon-Leisure
Leisure
2.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

They had no hot water
Rachel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

This was a nice property, especially for the price. Nice area of the city and easy to get a taxi to the city center. Expedia says airport shuttle is included but just know it is not free, but is inexpensive (30sols or about 10us dollars). The staff were very helpful in getting the taxi set up how we.
Jack
6.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Used as a layover between travel. A bit souless but good value for money
Astor
icon-Leisure
Leisure
2.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

The property needs Update in the rooms
Jackie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Really enjoyed the stay here. Staff were great, comfortable beds, safe area with lots of restaurants in walking distance. Only a short cab to the main plaza. They stored our bags for the 4 day trek we did and everything was safe, including my friends insulin which they kept in the fridge for us. A little noise because of the airport being so close.
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Jackie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

We really enjoyed our stay here. The staff were great and it was in a nice area. We stored our bags here while we did a 4 day trek as well and they took good care of our things including my friends insulin which they kept in the fridge for us. Comfortable beds, good breakfast, walking to lots of restaurant options. A little bit of noise because of its closeness to the airport.
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Zhongyan
4.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

They really poison me using formic cid and other toxic chemicals (smell like sulfur).
Mai
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Significant language barrier. Managed to communicate by translating using chat GP. Major issues - cold room, no working heater - non functional shower and no hot water. Got moved to a new room which also did not have a heater. I asked for drinking water and I was told the hotel does not provide water. I have to buy it from the restaurant. Something so basic. This was very disappointing, like would I be expected to but water in the middle of the night? It was also a nightmare just trying to ask for a cup to use in the room. They run this poorly I would not recommend this.
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Jeremy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Best hot shower in Cusco! No breakfast third day other than bread since we slept in! Really hard pillows!
Catherine
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Very basic accommodation, perfect for stopping over for one night en route to Machu Picchu. Don’t expect any luxuries, but for the price it’s very fair and suitable.!
Marcus martyn Le
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

It was nice and modern and some floors still being. Built. Quite a long way from the old town bit Ubers are so cheap it was not a problem. Felt safe at all times
Number of reviews per page
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