Overall Ratings & Reviews Liberty Drive Apartments and Penthouses

There were cockroaches on the property.WE PAID FOR 9 DAYS BUT THE Manager refused to listen to our complaints or refund.If you going on a holiday the last thing you want is to go chasing cockroaches.There is no one to receive your complaints except a guard that doesnt speak English.Closing at 2 pm still means that you need a contact to help solve these issues.My family had to drive another 1 hr to get a hotel.What a nightmare?

The location was good, but our apartment had few issues 1. Broken wine glass 2. Cloth hanger was broken in one of the bathroom 3. Lifts didn’t work for 2 days 4. Checkout time was 10 am but one admin lady came at 8:30 am, asking us to vacate soon reason she gave that apartment owner is coming and she has to clean the place. The reason was quite weird as we were paying so much and living rightfully and not trespassing. I was there with my family. Thanks, Ashutosh

No Aircon in lounge and living areas. Swimming pool water is dirty and unhygienic. No conversion plugs for two days. Communication by Expedia is atrocious

My family was checked in to the Ground Floor Apartment where the living & dining rooms have no air-conditioning nor fan. The ventilation in the living room is not acceptable as we can only use the bedroom air-con to cool down the living room in this extreme hot summer weather. We complained to the PIC & were told all the apartments have the same concept with no air-conditioning in the living room. We were suffered with severe water leaking issue in the 1st & 2nd night in the main bedroom & were offered to change to the 1st Floor apartment. Surprisingly, this apartment was fully equipped with air-conditioning in the living room. We paid 6 full nights for the apartment & deserve same level of quality of the services given. In addition, the towels on the floor are quite dirty with stain but can only be replaced after 4 days of stay. The most unaccommodating to the family was the toilet papers only been refilled once after we personally talked to the PIC & the cleaning lady informed they have no toilet paper supply.

Our stay was great we could use the cultery to have nice meals as they are clean and comes in a complete set. There's dishwasher too. They provide good beach towels and bath towels too. We stayed in their penthouse it was very spacious. We enjoyed our stay very much.