Overall Ratings & Reviews Mayan Princess Beach & Dive Resort - All Inclusive

Overall, the staff was very pleasant and courteous. I had an enjoyable experience. The property is gorgeous. However, upon arriving, the evening supervisor, named Patricia, was very sarcastic, indifferent, and rude. She was unwilling to make accommodations for my group, which consisted of my cousin, my one-year old son, and me. She blamed Expedia for the miscommunication and did not try to fix the problem. When looking for a resort in Roatan, I specifically looked for a family-friendly resort. We all had to sleep uncomfortably in a matrimonial full sized bed, with no microwave to warm bottles for my baby. The next day, a supervisor named Britney was more concerned and sent us a warmer to warm bottles. I had a very bad first impression after traveling more than 8 hours with my family to reach the resort, but I had fun and the overall staff was very nice.

Third time here and never disappoints.

Beautiful beach and amazing staff, but this is not a 4-star resort as advertised. Minimum amenities available and the all inclusive option is not all inclusive. There are restrictions on alcohol brands and certain food/restaurants have extra charges. We were denied access to food at the beach club daily as it was only open to people from cruise ships there for the day. Overall I would say this is a 2.5 star resort based on my extensive experience traveling the Caribbean. Staff was great though!!

No shuttle was available to pick us up from the airport! The room was dirty! Salt water only when you shower!!! The buffet was mediocre and the staff was super rude!!

After paying the most expensive package I was so disappointed that in three days I couldn’t eat fish in the restaurants because they ran out of it ! Unbelievable specially since Roatan is an island , entertainment there also is really bad , the hotels next to it were always doing activities and had music for their guest . Too boring for my taste

I liked the variety of food, many of the waiters very attending, the beaches are beautiful, they have several activities that are good; the pool was beautiful. I didn't like that they do not control the flies, it was disgusting how many flies were over there; knowing that there is several ways to control these bugs that carries germs, bacteria, viruses; they should worry about controlling them. Also, for the amount that we paid; they should have better furnished rooms with more updated and new appliances; there was dust all over the fans and closet doors; the shower faucets were rotten, also the coffee maker was rotten, and many other things were not exactly at the height of the prices they are asking

The place is beautifully maintained and decorated. Its staff was amazing! Our room could have been better especially when you consider the price that we paid. The food was pretty darn delicious except for the dinner. There were lots of options or selections on their menu for all three meals. Breakfast and lunch were always pretty delicious but there was always something off with dinner, the meat was either undercooked or overcooked and the seafood (Fish and lobster) was almost always overcooked. Their Ceviche and Seafood soup (Conch soup or sopa de Caracol) was pretty amazing though! With that said, my family and I had a blast and we sure to return soon! Thank you, Yari, Marina, William (bartenders), Wilmer (Towels and Water Sports Attendant), Yen, Patricia (Front Desk), and Charlie, Heliberto, Marvin, Yohanna, and Gladys (Servers) for your attention during our stay.

Friendly staff

Beautiful grounds, well taken care of structures, and a super friendly and accommodating staff. My wife and I will definitely be going back in the future!

Everything was great. It really needed more entertainment at night.

The staff were amazing!!!

Great place

I loved everything about this Resort the food was amazing and very authentic! The staff were all very nice and welcoming not to mention very attentive! This Resort was also a non smoking Resort which I really enjoyed! They also had COVID antigen testing on site and it was very convenient no issues with getting the results in time for our flight . I absolutely loved this place and can’t say enough good things about it ! This is the one you need to go to trust me !!!!!!

Friendly staff.

Na

Fabulous definitely going again ,so far its been an amazing experience 😀

Food choices were very limited for an all inclusive above 3 star hotel. Pool area was clean, pool water was cold. Villas were very clean and well kept. Besides the food choices, hotel met expectations

This property is at least 25 years old and it’s age shows. The cleaning staff do a fabulous job. We were originally booked in the Las Sirenas rooms. Those rooms are incredibly small with no place to even put your luggage. We “upgraded” to a larger condo type unit, but paid $600 for it. This resort is not your typical all-inclusive. There are three actual restaurants plus a buffet. The all-inclusive only allows you to eat breakfast and lunch at the buffet, not at any of the restaurants. Dinner can be had at the restaurants only if you get up at 7am each morning to make a reservation. Crazy, because most times we did make reservations there were only a few tables that had people at them. Also, breakfast and lunch are only available for a two hour window. And yes, alcoholic drinks are included, but most times we needed to go fetch our own, especially if you are on the beach.

Everything was amazing! The hotel is beautiful the food was delicious and the beach was absolutely the best. Highly recommend this resort!

Amazing vacations 😀👍