Staff are Great, lovely Hotel. Shower was problematic, as soon is it is hot; it’s too hot. So one adjusts it to colder, then too cold, and could not regulate the temperature. Constantly going back and forth; ruining the morning shower experience. It was the same last year as well.

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Suggestion. I would ensure the room is not on the first floor near the lobby, because it’s a bit nosy.

Una atención muy amable, excelente ubicación, habitaciones muy limpias y cómodas, super recomendado

Although I was only here for one night, I was very impressed. It was beautifully decorated and had a nice charm. The staff were excellent. Very friendly and professional. The included breakfast was delicious. The room was comfortable and clean. Centrally located. They let me keep my luggage there after I checked out as I had to wait 3hrs to access my Airbnb. I would absolutely stay here again. Very happy with my stay. Thank you.

Everything was perfect in the property

Mi cuarto fue una porquería. No tenía ventilador, parecía un armario y para el valor que pagué debí haberme quedado en otro hotel. Su personal es súper atento, amable y tienen un buen servicio pero el lugar parece un hostel. No recomiendo

Cozy and comfortable!!

We stayed there for a long weekend. We were 8 people in four rooms. The hotel is located in the heart of the historical district, walking distance from Cuenca’s main attractions. The staff was amazing, incredibly helpful, accommodating and went out of their way to please us. They were truly outstanding. Will definitely stay there again.

bien

Beautiful facility, comfortable beds, delicious breakfast and kind, attentive staff. Very close to parque Calderon (UNESCO world heritage site). Stayed here for a few days several years ago and the hotel staff arranged a tour to Cajas National Park.

Friendly staff and nice breakfast menu

Wonderful property. Amazing staff. Excellent breakfast. Right in the middle of the downtown area.

The hotel staff were courteous and helpful, the living space was well-kept and clean, and the atmosphere was wonderful.

The location is fantastic and the breakfast is very good especially because it's included. Our qhole group loved the breakfast

very good

It’s a beautiful place to stay. It’s close to the center of the city, it’s clean and the staff is sweet. Highly recommend!

Excellent service including breakfast

The building is a beautiful and charming example of colonial Spanish architecture, complete with two enclosed "courtyards". The complimentary breakfast included eggs with choice of veggies and preparation, yogurt with copious fresh fruit and granola, a selection of fresh breads, fresh squeezed fruit juice, and choice of delicious coffee or hot chocolate. The staff members were very friendly and helpful; most spoke English, all spoke Spanish. The location was within several minutes walking distance of the center of the Historic District (restaurants, cathedrals, museums, markets).Our room was small but we managed nicely with creative use of the closet, bedside tables, and bathroom storage.

Clean room