Everything was great in the hotel except for the prices of food and drinks that is completely abuse the visitors. For example, A two scone ice cream is $17. Latte $9. It feels like they really take advantage of the visitors by these inflated price all over the property.

The resort and food was amazing but what was even more amazing are the staff. What genuine service friendly staff. And not just one or two but all. I cant give enough rave reviews of everything. Beach is outstanding. There is nothing I would change

rooms are spotless and the staff

Everything was wonderful. The breakfast buffet was superb.

Great kid friendly resort and accommodating staff!

The hotel is amazing, the decor

Staff was super attentive and helpful, the food was very good and the room was clean everything was amazing

Spotless room, great service.

Entire property was spotless. Staff was very helpful. Beautiful weather

Avoid at any cost. I would never be back here. Worst customer service I ever experienced. Also the restaurant food is very average but prices are super high.

This is a beautiful resort clearly aimed at high-end, luxury travelers who aren’t concerned about prices. Food and drinks are very expensive (e.g., ~$25 USD for a small quesadilla, ~$30 for dessert and a cappuccino) not including the tip of course. We got a great room rate, but extra costs added up quickly. The hotel shuttle was $200 USD when taxis or Uber were much cheaper and perfectly fine. Our concierge, Roger, said he didn’t have experience with the place we wanted to visit but still strongly pushed hotel transportation and discouraged taxis/Uber in a way that felt fear-based rather than informative. Our room in Punta Mita was extremely humid — the sheets felt damp and even the lamp had condensation. We were told it would be taken care of, but the room stayed humid the entire stay. On the positive side, the pool staff were excellent and very attentive, and Codex is a must-visit restaurant even if you’re not staying at the hotel. Overall: a gorgeous property, but truly designed for the very wealthy. Even with a good room rate, it may not feel like good value once you’re there.

We didn’t have connecting rooms. Never booking with hotels.com ever again.

The property was peaceful , well thought out

Wonderful facility, professional, kind and helpful staff, pretty much a 5 star experience, except for very expensive dining options. When I say expensive, not just London or NYC expensive, but like Monaco or Singapore expensive. Otherwise, not a single complaint.

Staff

Room was great. Staff lovely. Beach very nice!

Staff was great! Very friendly and attentive

Excellent visit, all super nice and very clean

Staff is superb, very friendly and attentive especially pool side. Kids loved the amenities and waterside. Great for families. Nice beach with great access. Property is nice but is old and rooms, even high end ocean front large suite, did not have a smart TV which was disappointing for the rate. Otherwise good price point although high end dining on sight was too expensive

Food safety was not practiced during breakfast buffet and servers without asking tended to collect you food and dishes more frequently which was so annoying. All the bees and flies covering fruits and breakfast items out side. The omelet station was not good they did not know how to make an omelet