Overall Ratings & Reviews Golden Tulip Balikpapan Hotel and Suites

I stayed at the Golden Tulip Hotel from July 5-6, 2025. I felt comfortable staying at the Golden Tulip Hotel. It was clean, the staff was friendly, and the service was good. I was very satisfied. Thank you.

Everything is great, except the parking post exits every time you exit, you are asked for your room number and name. This is very annoying because the hotel system is not yet connected to parking.

The staff is very helpful, the hotel venue is nice and aesthetic, comfortable, but there is 1 spot on the floor of my room that seems to be continuously sticky/wet even though we don't use/spill water on that spot. Please pay more attention to the floor 🙏🏻

Sorry, the hotel staff are friendly but don't smile much hehe, and are very helpful when checking in/out hc

The staff was quick, friendly & agile in moving us from the first room to a more comfortable room. 7 stars for the staff. Thanks Mas Joko & team 🙏🏻☺️

Just checked in to the room, there's a lot of hair everywhere, the sofa smells a bit musty. The cleanliness is lacking, cleanliness needs to be improved!

The check-in service was very fast, but the check-out service was very slow (it is still understandable because the hotel checks/ensures that the facilities in the room are still complete/not). For luggage, it is only brought to the lobby, not to the room. The bad experience is, FYI I stayed 3D2N. On Friday, check-in went smoothly, the luggage was brought up the lobby stairs and only to the lobby where the receptionist was. The rest to the room had to be carried by myself, coincidentally you can imagine the hassle of me carrying a small child & baby and other bags. If I were not with my husband, I would probably have a lot of trouble when entering the room with a suitcase and belongings. When compared to other hotels with lower stars, this hotel is still inferior in terms of service in my opinion. The second day, in the morning I asked permission from the men who often stay in the lobby, so I asked permission to go to the beach by bringing a hotel towel. FYI this hotel has a beach view and happens to be close to the beach around the hotel, when I asked permission to borrow a towel in my room to go to the beach, it was not allowed on the grounds that the hotel had lost 600 towels in 1 month. Now this is what the management needs to fix, when guests who are still actively checking in until the next day say and ask permission to borrow, it is impossible to steal towels. And stealing towels is not that easy, because when checking out the hotel checks again whether there are any missing items if not then check-out can be carried out with a deposit refund. Logically, I was not allowed to borrow towels on the grounds that the hotel had lost 600 towels in a month. Has the hotel checked its own employees before accusing me of intending to steal towels to be allowed to be taken to the beach? If a month is 30 days then in a day there are 20 towels that are declared lost.

Everything is okay from the service, aesthetic and comfortable room facilities, the food is also delicious, the pool view is beautiful, it's just not very spacious. Thank you 🙏🏼🙏🏼🙏🏼

Check in was easy and fast. The food was delicious.

Never disappointed with this hotel

Friendly staff, fast check-in process.

Suitable for staycation and vacation with family

enjoyable staycation experience. the unique thing here is that there is a room deposit (200k). check out time is too long in my opinion, waiting up to 8-10 minutes. hopefully it can be better

TV needs to be upgraded to android. But overall it's good. Staff is friendly. Thanks

very good, just don't check in late afternoon or you'll get the last room. Yesterday I asked for 3 non-smoking rooms but got 2 smoking rooms because my plane arrived in Balikpapan in the afternoon. Hopefully in the future the card will get 2, not just 1, and the elevator is muddy on the 2nd floor because it is often used for swimming. But the rooms and breakfast are really good

A very comfortable place for family vacations or out-of-town office work.

It is very comfortable to stay here, especially when on holiday with family.

I give it a 10/10. It's totally worth it here!

quite comfortable as a choice of place to stay... can relax by the sea

all satisfying, both bedroom, hotel area and restaurant also food. just a shame towels are not available when entering the room and must confirm to the hotel. and for the delivery time of towels it takes more than two hours